Seriously I am in the Dragon Isles and constantly running into mining nodes that are IMPOSSIBLE to get to. I tried to report one today finally having had enough and realized that reporting a bug in this game is a nightmare. Its so easy in PTR but in Live its like they do NOT want to hear about it. Very Very Very Very Annoying! At least let me send the feedback and put it in the garbage so I feel like you listened lol not giving a way to give feedback or report bugs easily is way more obvious that you dont give a crap.
4 Likes
Reporting a bug is not hard, and itâs a shame you jumped right to Blizzard ânot giving a crapâ before stepping back and calmly examining whatâs going on. I know itâs fashionable and popular and cool to bash Blizz - at least in video game circles - but letâs rise above that nonsense for a minute.
What is making it so difficult for you to report a bug? You managed to post here in Tech Support, so all you would have had to do is pick the correct forum - Bug Report - which is listed right next to Technical Support in the âSupportâ header of the forums.
As far as reporting a bug without opening a web browser and staying completely in the game, hit ESC, choose âSupportâ, and the first option is "Submit Feedback or Bug Report."
https://imgur.com/a/9SFapTt
This couldnât be any easier. If youâre running into trouble with submitting a bug report via the options above, then youâll need to describe that here so we can help you.
I can understand frustration from unreachable nodes, of course, but even here, you didnât report the actual nodes. When you do, youâll want to include specific locations, coordinates if you have access to them, the type of node, etc.
And then, youâll want to just move on. Theyâll get to the bugs but theyâre not going to drop everything just to fix an incorrectly placed node. Let them know where it is, and theyâll fix it when (in their estimation, not ours) itâs appropriate to do so. This will be after they give attention to more game-breaking (again, in their estimation, not ours) bugs, and/or bugs that affect more players or prevent people from logging in, having their character be stuck, etc.
Be advised that a Bug Report is a one-way communication. Youâll virtually never be asked for more information, and no ETA on a fix is ever given. Itâs just for you to let them know something is wrong. After that, youâll want to check back periodically to see if the nodes are fixed, and if they never are, thatâs just something we players have to live with.
6 Likes
Maybe you should stop defending Blizzard and think for a moment. Many new bugs introduced even today and many things since pre-patch still not fixed.
2 Likes
If you had any insight as to how game development works, youâd know that there are things like priority lists for issues. Based on the percentage of people affected, bug severity, etc, they then place issues into priority queues and work on them accordingly. Sometimes, they never get around to fixing them because new work keeps piling up. Something seemingly simple, like fixing some bad node spawns, takes time and person-hours to correct. Not including the pushing of the updates to the servers and the client, which costs money(download traffic isnât free). Realistically, something that trivial is likely going to be at the absolute bottom of the totem pole of things to fix, since you can just go mine another node and skip over a bad spawn. If there were only a handful of those nodes, that would be a different story though and they would likely fix it then. Theyâd much rather divert their resources into actual issues and new content.
Some bugs are still in the game that have been there for a decade. Tons of buggy quests, bad pathing spots, etc. Why? Because they werenât high enough priority and didnât completely destabilize the gameplay experience for any significant portion of the playerbase.
Bugs suck and are annoying, but if they spent all their time playing whack-a-mole with them, their dev team would still be in Legion. Right now, in terms of bug squashing, Iâm pretty sure their goal is to fix some of the UI related issues, since that was such a massive refactor/overhaul project that introduced a lot of bugs, and to rectify any remaining issues in the main thread that are bottlenecking performance.
3 Likes
/hangs head
I wasnât even talking about other bugs or anything else except what OP said. This thread isnât about any number of bugs. Itâs about someone complaining that itâs too difficult to report bugs.
As much as everyone hates âwhite knightingâ and mindlessly defending Blizz, I never see anyone speak up about the opposite (âblack knightingâ?) and mindlessly attacking Blizz. Thatâs far more rampant than defending them is, and itâs worse, because it spreads negativity.
I think people are hellbent on supporting ANY player attack on Blizzard because right now itâs cool and fashionable (as I mentioned) to make them look bad in video game circles. You know, like when someone comes into a random thread just to patronize someone for trying to explain how easy it is to submit a bug report.
I was not not âdefending Blizz,â LOL. I stated fact in neither an attack nor defense of any entity:
- Itâs easy to put in a bug report.
- Yeah, other bugs exist that havenât been fixed. Whatâs that got to do with the price of tea in China? No video game is without bugs.
- Bugs are fixed in the order in which theyâre received, or in order of game impact. Which is truth that I stated. How is that defending anyone? Itâs how it is.
The things I stated above are neither in defense nor against Blizz. Theyâre actually against mindless spreading of negativity, if we must dig that deep.
So perhaps think about what motivated you to come into a thread about submitting Bug Reports and proceed to say, âyeah, but thereâs so many other bugs.â
Yeah, and? That has nothing to do with anything. If someone came in here and said, âThe last wing of LFR just set my car on fire!â and then I subsequently said, âNo, it certainly didnât,â do I still get attacked for âdefending Blizzardâ?
3 Likes
Iâve come back to the game after a long time away, It is much harder and slower to get issues addressed these days. I swear I remember the ability to report a bug in game before. I can submit issues now, but not bugs. These issues take 10+ days to even get a response.
Bug forums iâm seeing no responses from blizzard. There used to be blue reponses to every bug report that was getting Multiple reports of issues. Blizz doesnât seem to be acknowledging these or responding in any way. Iâm also not seeing these in patch notes. Class and Raid tuning seem to be about all they are responding to. Iâm not paying any less than I ever did, but feel like i get so much less from Blizz. There also used to be in game GMâs that would respond to issues. I remember when a 4 hour response was crazy. To me the profession bugs just seem super frustrating as they arenât even effecting everyone, but some people are getting shafted on their ability to make gold because of it, while others are able to use exploits and corner markets. Just one example.
Bug reports were not one way in the past, and in most software development bug reporting is not one way and just something you have to live with. Especially when paying a subscription fee. It would be one thing if this were a one time purchase price item, but we are literally paying a subscription for these services. Certainly the game is more complex than it ever has been, but I feel like the whole classic thing has taken a lot away form the retail game too.
1 Like
They have two teams for each game so itâs not taking anything away. Bugs happen and sometimes when you fix them it creates more bugs that were not anticipated. Itâs a frustrating and long process to squash them all and get the game in working order.
In answer to the question from the OP before people starting taking this thread off-topic, you can report a bug in the game and on the forums but no response is going to happen to either of those reports by the developers unless they need more information on the bug. You donât have to send them a thesis on the bug report keep it short and simple and if they need more information they will contact you.
1 Like
Of course. Thatâs the way bug reports work.
Maybe a decade ago, things were different, but in recent years, bug reports are a one-way thing. This conforms to industry standards (go check competition forums; their bug reports work the same way).
I wish Blizzard could put this in virtual neon with flashing lights and big red arrows, because I do agree, too many people labor under the assumption that a bug report is a means of getting personal attention for their issues.
It is not.
This iteration of the forums started in⌠2011? Something like that. If you bring up the oldest posts in Bug Report, there isnât a blue response for anywhere near a majority of them; in fact I had to search for a while to even find one. You may indeed have seen that on the old forums - truthfully I donât feel like going through archives to check - but you never saw that on the new forums, so you havenât seen that in some twelve or thirteen years.
So one might say, âyeah, but in the good old daysâŚâ
The âgood old daysâ is a logical fallacy. Life changes over time, video game companies change over time, and no era has ever had a monopoly on virtue and rightness. We remember things fondly from times gone by because thatâs just what humans do.
I often bring up the example of the old Nintendo 800 (toll-free) number for game hints and support. I called that once when I was like eleven or something, in maybe 1986, because I was stuck on an NES game. The guy didnât have the answer in his database, so he hung up with me and played the game up to the point I was at to help me out. He then called me back when he was at the point I was at, and even then, it was a half-hour call at least. We talked to each other while we synchronized up to the problem point, and he explained to me exactly how to get past it. Awesome.
But clearly I wouldnât disparage Nintendo for not doing anything of the sort today; it seems laughable by 2023 standards that a CS rep would do such a thing. The fact that they did that in the past is irrelevant. Todayâs policy is todayâs policy, and weâre not going to go backwards.
What was feasible ten, fifteen, twenty, thirty years ago simply isnât feasible today.
2 Likes
I answered them directly in the first response.
And thenâŚ
2 Likes
i kind of agree in a way. Reporting in-game is really easy on PTR, but currently if you want to report something you have to ESC-help-bug report and a browser open (wich is really slow ~30sec or so). you type the stuff you want to report, but if you forget a spell name, a npc name, or whatever, you have to close that window, recheck all those names and re do all the process again, write everything again becouse the browser doesnt remember anything you wrote. If that happen to you, most probably you will drop the thing and dont report anything.
Sure, I agree. I find it far more convenient to use the forums to report bugs when I find them. The in-game report tool is great and all, but for me itâs only a button press and a browser opens on a second monitor. Before I had the second monitor I would just alt-tab between the game and a browser, and build my report(s). Agreed, having to close the window because you forgot some detail isnât ideal.
But thatâs just me. Maybe some folks find the in-game report tool far superior to opening a browser for (reasons). And thatâs cool.
My point here is that either method is extremely easy, in terms of how hard things in life are to do - about as difficult as unwrapping a stick of gum and getting it into oneâs mouth.
1 Like
Yea absolutely not the way bug reports work as an industry standard. If you are talking about software development especially on a product you pay a subscription cost for, bug reporting is certainly not 1 way. Most have a ticketing system to report issues which is not a public forum. The problem is Blizzard only allows this on the PTR.
If you want to talk about just gaming, Hell even Call of Duty I see responses from their support in response to bugs in forums.
And back in 2011 there were in game game masters that would respond to issues in game real time. Again I expect a response for something I pay a subscription fee for. Other subscription based MMOâs will move reported issues to fixed or known issues, if you look at WoWâs known issues, there is hardly anything in there except for a corsage doesnât look right in the preview paneâŚ
So I am going to reject you trying to be the de facto expert on how bug reporting works and should workâŚ
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.