Why is it so difficult to get help?

I am doing the Legion start quest at Broken Shore on Matthyas-Earthen Ring. I got as far as the Tomb of Sargeras, but Varian is not there so I can’t confront Gul’dan and finish the battle. Please find Varian and put him in place so I can finish the scenario.
I have tried to post this problem but it will not complete. This happens everytime I try to get help. The in-game help doesn’t work, nor apparently does the website. I pay to have a working game, not one that is full of bugs because I choose to pay older expansions, and toys that don’t work.
I would be more than happy to talk to a GM to air my problems. I don’t like being ignored.

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