Why doesn't Blizz automatically mute players for harassment?

If a player gets enough unique reports in a short enough period of time, they will get auto Squelched pending GM review.

To prevent unwanted communications, you will want to report the person which will auto mute them to you for the remainder of your loggin session. You can also put them on your permanent Ignore list.

If they continue to get around the Ignore function by using other accounts, report them for Ongoing Harassment

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