I’ve opened two tickets in the past week for two separate issues. The first was a quest bug that wouldn’t resolve itself after abandoning the quest and trying again. The second was that I didnt receive a Malefic Core from Nzoth, on either difficulty, for my alt’s cloak catch up despite being eligible.
In both instances I first received an automatic reply after 24 hours telling me to go check Wowhead. Then, after indicating I still have a problem, I get a GM to tell me that they see I encountered a bug, but they wont give me quest credit or the item.
So, what’s the point of even having GMs? Pretty much all my tickets are met with the tough luck response. It seems like they should just automatically send me mail in game every time I open a ticket that says, “Yean, our bad. We arent going to fix anything for you though. Sucks xD”
/rant
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The GMs used to actually have the power to resolve issues.
The ones left have their hands tied.
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I hate this so much. DO not tell me to go to some shoddy 3rd party website to do your job for you.
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GMs exist because someone is needed to lick boots.
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HaVe yOu tRiEd TuRnInG iT oFf aNd On AgAiN?
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depends?
it seems you think that their purpose is to give you whatever you want.
that’s not their purpose.
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Something funny happened the other day in LFR. There was a guy in there with names of the president and vice president in his name, talking all kinds of political crap. So I reported his name, but what happend next surprised me. He was immediately kicked from the party, had to log out and change his name (to another political name, smh), I didn’t want to report him again I just wanted to finish the dungeon, but it was silly. I figured “oh he’ll get his” but on the spot? I wouldn’t have done it that way just on the chance it could jeopardize the run.
So I’m guessing it’s all automated?
Edit: If there’d been a guy named Biden or Bernie Sanders or anyone in politics, I’d have done the same thing. I play wow to escape that crap.
I think that “check Wowhead” isn’t a very good response, to be honest. The articles aren’t always accurate or updated, especially the older ones. I remember looking up the cloak questline a few months ago and it told me that alts could skip the first scenario and it didn’t say anything about talking to ra-den to skip the second one. Also, the corrupted mementos count on the visions page was incorrect when I checked and I don’t know if they have been fixed yet. Lastly, the article with the counts of how many echoes dropped from different sources was not updated when they multiplied those amounts by five.
For fear that they might accidentally give stuff to people who don’t deserve it, they just screw everyone.
They do it also to make sure you just stop trying so they don’t have to pay GMs to help you when things screw up.
I wouldn’t be surprised if GMs were almost entirely downsized with ActiBlizz’ staff cuts. There would be just a handful left, mostly underpaid and overworked, to keep things running; just enough avoid the backlog of tickets in the queue from becoming “full”.
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I remember the days GMs would kick it with players and talk to you just like they were normal players. Back when WoW was a good community and felt more like an MMO. Now we have a game that feels like a state controlled authoritarian nightmare.
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it makes them feel important to the game
Just because you got a response that you don’t agree with doesn’t mean they don’t have a purpose to fill.
Feel free to elaborate what that purpose is. I dont cteate tickets unless I’ve exhausted all other options and have tried looking online for a solution.
I cannot recall any tickets in the last few expansions being resolved as something other than “tough luck” so clearly my expectations of their job requirements are way off.
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