Every time I play this game, at least once, I am booted off with a BLZ51901016 error. Battle net disconnects too. My internet works otherwise–I am able to visit websites, etc. This disconnect lasts for at least 5-10 minutes.
This happens like clockwork every time I play. What gives?
Hey Cive,
Disconnections can be caused by a number of different reasons. Can you let us know what troubleshooting you’ve tried if any?
One thing that we usually recommend doing is “capturing” a disconnect using a tool called WinMTR. This can help identify if there’s packet loss or high latency happening in the connection between your game client and the server.
I’ve uninstalled and reinstalled battlenet and the game. I also updated Windows and my graphics drivers. I will run WinMTR when it happens again, yes? That’s what you’re asking me to do right?
Hi Cive
Go ahead and run the WinMTR while you play. If you disconnect then save the information on the tool. Click the Copy Text to Clipboard button or the Export Text button. Paste those results on your thread here.
The little tool will cause no latency while it runs.
OK thanks. I will do that next time I D/C.
You can leave the WinMTR run for hours. Like I said it isn’t using any system resources. The longer the run the better the information.
Hi there, I was finally able to capture one of my disconnects:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 192.168.0.1 - 97 | 115616 | 3624 | 0 | 1 | 76 | 2 |
| 142.254.236.157 - 97 | 105853 | 3620 | 6 | 12 | 128 | 10 |
| agg54.vnnzca2401h.socal.rr. com - 97 | 116416 | 3610 | 9 | 14 | 143 | 12 |
| 72.129.14.84 - 97 | 111637 | 3619 | 9 | 16 | 97 | 17 |
| agg29.lsancarc01r.socal.rr. com - 98 | 124656 | 3614 | 9 | 17 | 115 | 17 |
| bu-ether16.lsancarc0yw-bcr00.tbone.rr. com - 93 | 46914 | 3624 | 10 | 17 | 115 | 12 |
| bu-ether11.tustca4200w-bcr00.tbone.rr. om - 97 | 107280 | 3615 | 11 | 19 | 115 | 16 |
| 0.ae3.pr1.lax10.tbone.rr. com - 97 | 101738 | 3615 | 8 | 16 | 147 | 50 |
| 66.109.9.161 - 98 | 135527 | 3624 | 9 | 20 | 526 | 25 |
| ae1-br01-eqla1.as57976. net - 97 | 106410 | 3382 | 13 | 233 | 4891 | 19 |
| et-0-0-2-br01-swlv10.as57976. net - 97 | 111886 | 3532 | 14 | 46 | 4512 | 19 |
| et-0-0-31-pe01-swlv10.as57976. net - 97 | 111628 | 3624 | 13 | 24 | 173 | 21 |
| las-swlv10-ia-bons-02.as57976. net - 97 | 112309 | 3619 | 15 | 20 | 117 | 22 |
| 137.221.105.2 - 97 | 105808 | 3615 | 14 | 20 | 128 | 20 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hi Cive
We see a large amount of packet loss on the home network that carries down the hop switches to Blizzard. Not sure what is going on there. Have you tried the standard Power Cycle of the network devices.
Describe your home network. Wireless or Ethernet cable - Router then a separate Modem or combination Router/Modem device. Anything else in line - switches - splitters - VoIP devices.
The modem/router is on the opposite side of the wall, I’m connected to it via WiFi. Does it make a difference if I’m connected to the 5G connection?
Try the 2.4 connection. What type of wireless adapter do you have - is it a USB dongle or a device in the computer itself?
Okay, I’ll switch to the other connection and see if that helps. Um, I’m assuming you’re talking about the wireless card–I installed it into my computer. It’s just a card with antennae. (For someone who built their own computer, I’m not 100% tech savvy heh)
Edit: Swtiching WiFi network did not help. Another DC.
Unfortunately switching WiFi networks did not solve the issue:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| Destination host unreachable. - 97 | 306719 | 12162 | 0 | 4 | 491 | 6 |
| 142.254.236.157 - 97 | 307553 | 12169 | 4 | 14 | 1102 | 24 |
| agg54.vnnzca2401h.socal.rr. com - 97 | 332299 | 12104 | 6 | 16 | 477 | 22 |
| 72.129.14.84 - 96 | 292374 | 12152 | 8 | 18 | 1107 | 26 |
| agg29.lsancarc01r.socal.rr. com - 97 | 311011 | 12138 | 9 | 19 | 1124 | 27 |
| bu-ether16.lsancarc0yw-bcr00.tbone.rr. com - 96 | 257240 | 12152 | 7 | 20 | 1105 | 26 |
| bu-ether11.tustca4200w-bcr00.tbone.rr. com - 96 | 293645 | 12155 | 10 | 21 | 1107 | 28 |
| 0.ae3.pr1.lax10.tbone.rr.c om - 97 | 305195 | 12157 | 8 | 19 | 1090 | 15 |
| 66.109.9.161 - 97 | 327444 | 12166 | 8 | 22 | 1102 | 28 |
| ae1-br01-eqla1.as57976. net - 97 | 298801 | 11260 | 13 | 239 | 4894 | 28 |
| et-0-0-2-br01-swlv10.as57976. net - 97 | 312052 | 11717 | 13 | 49 | 4971 | 26 |
| Destination host unreachable. - 96 | 300676 | 12161 | 12 | 26 | 482 | 22 |
| las-swlv10-ia-bons-02.as57976. net - 97 | 303903 | 12152 | 13 | 23 | 464 | 27 |
| 137.221.105.2 - 96 | 298797 | 12140 | 13 | 22 | 622 | 28 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Let’s see if we can update the wireless card. Run a DXDiag system report:
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
(The green bold portion at the end of the link: https://pastebin.com/**Qk28Ed1P**)
To confirm suspicions it would be a good test to run things on a Ethernet cable.
Time of this report: 8/24/2019, 23:32:10
Machine name: redacted
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.190612-0600)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7850
BIOS: BIOS Date: 08/11/15 11:28:53 Ver: V4.10B0
Processor: Intel® Core™ i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
Page File: 11383MB used, 4896MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Card name: AMD Radeon (TM) R9 380 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6938)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6938&SUBSYS_93851682&REV_F1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VS239
Monitor Id: ACI23D2
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.11015.5009 (English)
Driver Version: 26.20.11015.5009
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/22/2019 06:30:22, 1946592 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2A78-11CF-A366-82984AC2D735}
Vendor ID: 0x1002
Device ID: 0x6938
SubSys ID: 0x93851682
Revision ID: 0x00F1
Driver Strong Name: oem53.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Tonga:26.20.11015.5009:pci\ven_1002&dev_6938&rev_f1
Rank Of Driver: 00E62000
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Card name: AMD Radeon (TM) R9 380 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6938)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6938&SUBSYS_93851682&REV_F1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Cintiq 22HD
Monitor Id: WAC1031
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.11015.5009 (English)
Driver Version: 26.20.11015.5009
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/22/2019 06:30:22, 1946592 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2A78-11CF-A366-82984AC2D735}
Vendor ID: 0x1002
Device ID: 0x6938
SubSys ID: 0x93851682
Revision ID: 0x00F1
Driver Strong Name: oem53.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Tonga:26.20.11015.5009:pci\ven_1002&dev_6938&rev_f1
Rank Of Driver: 00E62000
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D850&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7534 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 6/15/2015 05:58:08, 4493528 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
Description: 3 - ASUS VS239 (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7731 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 5/9/2019 04:25:50, 105376 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7534 (English)
Driver Attributes: Final Retail
Date and Size: 6/15/2015 05:58:08, 4493528 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Wacom Tablet
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x00FA
FF Driver: n/a
Device Name: USB KEYBOARD
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x258A, 0x0001
FF Driver: n/a
Device Name: USB KEYBOARD
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x258A, 0x0001
FF Driver: n/a
Poll w/ Interrupt: No
Drive: C:
Free Space: 599.5 GB
Total Space: 953.6 GB
File System: NTFS
Model: ST1000DM003-1ER162 ATA Device
Drive: D:
Model: ASUS DRW-24B1ST j ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_D8501462&REV_00\3&11583659&0&D8
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_78161462&REV_03\4&7C40139&0&00E6
Driver: n/a
Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 8 - 8C9E
Device ID: PCI\VEN_8086&DEV_8C9E&SUBSYS_78501462&REV_D0\3&11583659&0&E7
Driver: n/a
Name: TP-LINK 450Mbps Wireless N Adapter #2
Device ID: PCI\VEN_168C&DEV_0030&SUBSYS_3112168C&REV_01\4&2B21243&0&00E7
Driver: n/a
Name: Intel(R) Z97 Chipset LPC Controller - 8CC4
Device ID: PCI\VEN_8086&DEV_8CC4&SUBSYS_78501462&REV_00\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 6 - 8C9A
Device ID: PCI\VEN_8086&DEV_8C9A&SUBSYS_78501462&REV_D0\3&11583659&0&E5
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_78501462&REV_00\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 1 - 8C90
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_78501462&REV_D0\3&11583659&0&E0
Driver: n/a
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_78501462&REV_0C\4&30B2F36E&0&00E5
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_78501462&REV_00\3&11583659&0&A0
Driver: n/a
Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_8C82&SUBSYS_78501462&REV_00\3&11583659&0&FA
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAD8&SUBSYS_AAD81682&REV_00\4&23E0F855&0&0108
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_78501462&REV_00\3&11583659&0&D0
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_78501462&REV_D0\3&11583659&0&E6
Driver: n/a
Name: AMD Radeon (TM) R9 380 Series
Device ID: PCI\VEN_1002&DEV_6938&SUBSYS_93851682&REV_F1\4&23E0F855&0&0008
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_78501462&REV_00\3&11583659&0&E8
Driver: n/a
Name: Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_78501462&REV_06\3&11583659&0&08
Driver: n/a
Name: Intel(R) 9 Series Chipset Family SMBus Host Controller - 8CA2
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_78501462&REV_00\3&11583659&0&FB
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_78501462&REV_06\3&11583659&0&00
Driver: n/a
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.24499
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.24499
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.24499
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.24499
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.24499
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.24499
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.24499
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.24499
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.24499
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.24499
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.24499
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.24499
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.24499
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.24499
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.24499
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.24499
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.24499
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.24499
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.24499
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.24499
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
PCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.24499
Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.24499
WDM Streaming Capture Devices:
,0x00000000,0,0,
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #2,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.24499
3 - ASUS VS239 (AMD High Defini,0x00200000,1,0,quartz.dll,6.06.7601.24499
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: 3 - ASUS VS239 (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24499
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
The most recent driver I can find for your TP-Link adapter is from 2014. Not likely to help here. To confirm this is a wireless issue I would pack the computer over to the router so you can test with a Ethernet cable.
You might try resetting the router to factory defaults. There should be a small recessed button that you would press with a pin or pen tip. Press then hold down for 30 seconds.
Argh. Unfortunately I can’t just up and connect my computer via ethernet. I’ll try resetting the router.
Your WinMTR shows a heavy packet flood, which generally happens when the PC disconnects while running the test. Otherwise, it shows you ran the test for several days, and I don’t think that’s the case 
The good news is that I think your issue might be related to one I saw a while ago on the Overwatch forum from around the time you started this thread. I see you’re on Charter/Spectrum/BrightHouse/RoadRunner – whatever it’s called in your area. This ISP has UBEE and Arris modems, and some of them received an update that causes the DHCP release time to be only minute, or an hour. When that time expires, you get reconnected, which will cause current connections to release (WoW). You’re unlikely to spot this behavior on websites, because most aren’t constantly updating.
If you can, check the DHCP lease time on the modem settings and make sure it is at least a day long, or set to never expire. Or, you can call the ISP and have them login to your modem and check it for you if you aren’t sure how to do this.
Hey. Unfortunately I’ve been having the same problem but with a different error code (WOW51900319). I can sometimes play for an hour and other times i can get to the character selection and it’ll log me out and i have no idea what to do.
Wow, thank you for such an informative response! I will be sure to check on that. Thankfully, I haven’t had many disconnect issues recently. But that may change.