9 days ago, you used the item restoration tool to successfully retrieve an item you deleted.
3 days ago you opened a ticket that appears to be a challenge to duel a Game Master. This ticket was essentially spam - this type of ticket contributes to the long wait times for legitimate issues.
1 day later, you updated your open ticket (2 days ago) and asked for some items to be restored - despite the fact that your account is currently on cooldown because you recently used the tool.
The Game Master who answered your question provided you with the correct information though. They would not be able to duel you, and would not be able to restore items to you.
You responded claiming the Game Master skimmed over your ticket, but they did not. The next Game Master recently responded and further explained that the items your requesting are not available for restoration.
This is outlined in our World of Warcraft Item Restoration article (provided in the second Game Master response) -
You can’t use item restoration to recover items lost through trade, crafting, and use. If you’re trying to recover a non-quest stackable item, you’ll need to contact us for assistance. For all other items, if it’s not on the list, it’s not available for restoration. Restored items, including bind on equip, cannot be traded.
Emphasis mine. I know this was provided by the Game Master, but I want to make sure I share this here as well for anyone who may have questions about this in the future.
We do our best to respond as quickly as possible. Following content updates, like the 8.3 patch, the wait time can go up some as we see players returning with game play questions, and account recovery assistance requests on top of the normal every day tickets we see. However, your case doesn’t appear to have experienced any unusual wait. The duration your case was open for was a result of:
- A ticket originally open as what seems to be a joke being then updated to request a service.
- A second ticket being opened since you did not believe the original Game Master when they provided accurate information.
If we disregard the spam request and go only from the time you added an actual issue, your wait time was actually shorter than average since your ticket had already been in queue for a period of time. Updating your spam ticket did not bump it back to the end of the queue.