Whole PC freezing when playing WoW, requiring reboot

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1

As of about a month ago, my Classic WoW client (both SoD and HC servers) has been completely freezing my entire PC, with the only way to progress being to hold my PC’s power button to turn it off. This happens around once every few days, which normally wouldn’t be a huge problem, except I’m worried it will kill my HC character some day.

I don’t play retail at the moment, so I don’t know if it would happen on that client.

Other relevant information: I play on a PC with Windows 10. I’ve tried repairing and reinstalling my client and lowering graphics settings to near minimum. Drivers are all up to date. Graphics card is AMD Radeon RX 6700 XT. I use the following addons: auctionator, details, grid2, highlevelalert, questie, threat plates, and threatclassic2.

Any advice on this would be greatly appreciated.

2

Lets start with a dxdiag please

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save.
  5. Post the above file to pastebin and post the link
3

Thanks, here it is.

4

Your graphics driver is more than a year out of date. I’d start with updating that. If that doesn’t work, I’d try following the steps in this article to check and repair the health of your Windows installation:

If that still doesn’t work, then I’d have to ask if you’re running Windows Subsystem for Linux on your computer? Trying to find some info on the most frequent crash in your DxDiag turns up a lot of references to WSL. If you are, that might be interfering somehow.

5

Thanks, I’m updating the driver. I thought it was up to date as I was using the Windows checker. I don’t think I have WSL. I use GitBash, maybe that’s it?

Edit - Well, I updated my driver and now WoW won’t launch!

6

let it sit a while see if the issue resolves after hitting launch if not You will need to do the following

  1. With the Battle.net desktop app opened and WoW selected click on Options
  2. Select Game Settings
  3. Find WoW and check the box for Additional command line arguments
  4. In the new box enter the command for the desired DirectX version:
    -d3d11
  5. Click Done to save.
7

Have you ever ran any tools or done any registry editing that would have messed with the Windows TDR settings? I know a lot of guides will recommend setting them to some higher number and changing other settings, but if they are set too high or incorrectly, it can result in a permalock scenario, where it doesn’t trigger a BSOD screen and/or automatic reboot(by default, BSODs reboot the PC, but a setting can be changed that prevents the autoreboot)

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