This is such an important perspective to be aware of, at all times. In my own guild leading experiences, I’ve found that the flatter you make your hierarchy the more comfortable and safe the space generally feels for newcomers and veterans alike. Going the extra mile to foster new leaders and RP hosts within your own community/guild who aren’t necessarily administrative officers or leaders within that community is genuinely one of the best ways to help a space thrive and watch collaboration blossom. Being involved enough to recognize when formerly loud and eager voices go quiet is also part of this. As GL it’s important to find the time to reach out and know everyone on your roster, even if you feel your leadership team does a sufficient job to cover all your bases. Not only does it go such a long way to ensure everyone feels comfortable and welcome, it also provides you with the opportunity to ask for feedback and let those people in your community know how much you genuinely care about them and their experiences in the community space you’re building together.
Authenticity carries so much weight where empathy is concerned as well. The more authentic and true to yourself you are, and the more empathetic you can be to others, the more trustworthy you will be overall. As a guild leader you will become someone who juggles concerns from mundane feedback (i.e. the roll system could use updates, the website isn’t loading, Discord channels are missing -etc) to serious complaints (i.e. fomo, clique concerns, IC/OOC issues -etc) and deep-talks on serious subjects (i.e therapy-grade trust talks -etc). Having an open-door policy in which anyone can come to you with a concern goes a long way, but it can be arduous to balance as well if you have people-pleasing tendencies. For example, don’t give up too much of yourself for the sake of others in any leadership role, as it’s not healthy to do so and it’s okay to acknowledge that you won’t be able to solve every issue that comes your way.