Here’s a good example of a question that has as many answers as there are people who play WoW.
“What class should I play?”
The question itself is short and simple, but given just that context it is impossible for anyone to provide a clear, concise answer that applies to whoever is actually asking the question. It is basically impossible to provide a single answer to this question.
Why? Because the answer to the question will depend on other variables not mentioned with the question. For example, we have no idea what kind of player they are. We have no idea what previous experience they have with WoW or games in general. And ultimately the answer comes down to so much personal preference that no one can really provide any kind of meaningful answer.
“I enjoy fast paced combat. I like the fantasy of Monks, but Demon Hunters also look like they might be up my ally. I have played Warrior and Rogue years ago and really enjoyed Rogue but I want to try something new. Anyone have any advice for which one I might enjoy between Monk and Demon Hunter? Oh I am also more interested in PvP than any raiding or Mythic+. And I like elves.”
That’s a better question. Still comes down a lot to personal preference, but at least here people are given some details to actually work with and come up with better answers that may apply more to the asker.
See the difference? One question provides far more background details to tailor answers. Sure you might still get people saying things like “maybe try feral druid and here’s why” but those are still valid answers, if not a bit offtopic.
It’s always something mundane, the car example was something I just came up with in nanoseconds. It wasn’t a literal example of something that happened, but the kind of errors that I see.
I don’t think anyone here is disagreeing that it doesn’t happen, rather we’re disagreeing with how often it happens and the cause of it happening.
In my personal experience, it’s usually because the person asking the question either did not provide enough details for others to give accurate answers, or the answers they got were accurate but not what they wanted to hear.
The funny thing is that even when people are being seemingly clear there can still be communication issues.
There’s a story I heard from a dev about how somebody wanted them to randomize the music in a piece of software. That’s a clear ask so they did it, and the person comes back and says “this isn’t what I wanted, I heard the same song twice in a row”.
Well random is random and that’s possible, so they clarify “You want me to create a randomized playlist of all the songs that it goes through every song at least once, then re-rerandomizes it and starts over”.
That’s even clearer but again they come back “this isn’t what I wanted, I heard the same song twice in a row again”. What was happening was that the software could put a song at the end of the playlist then when it randomized it again it could put it at the start.
What the client actually wanted was “no song should play twice in a row”.
Randomization is a fun one because most people conceptually understand it, but in practice they feel true random isn’t random.
Tribalism on the rise, in games and in every aspect of real life. Reminds me of the guy who went to do a photo shot in a donut shop, where it turned out he didn’t seem to have ever ordered donuts in his life.
The issue with the OP is that they complained about something and were given ways to help alleviate what they were complaining about. They then proceeded to get snippy and condescending with people who were not snippy nor condescending with the OP.
The OP could have said, “I’m annoyed by this and I think there needs to be these fixes or options implemented to help, instead of the known workarounds.” That would have been clarity, feedback and ideas, so that then we wouldn’t be here with the OP trying to complain about others being the problem.
In this circumstance… the OP was the problem— and then took it to a new thread, looking to call people out and justify their own attitude that they gave to others— including the veiled “shills” reference.
Client’s being “clear” is almost a contradiction of terms…and yeah people don’t understand randomness. You tell someone to flip a coin 20 times and write the results and another person to just fill out the results randomly and it’s always easy to identify the coin. People don’t put enough streaks. You see it here a lot too…people thinking something is wrong after going several dungeons without loot.
Nope. Been using this one since, uhh, probably Warlords of Draenor?
Before that I used my Horde druid Grimhoof and before that I used my undead priest Varinnor (talking vanilla and TBC here).
Well it’s mostly an example of somebody thinking they’re being clear because it made perfect sense to them, but when the person did exactly what was requested of them the client didn’t like it because it wasn’t what they wanted.
It’s something most devs(or anybody in some kind of customer support role, really) will learn if they regularly have to deal with clients directly. Even if the client seems to be perfectly clear, you need to clarify extra stuff because you need to be sure you’ve both got the same interpretation of what’s being said.
Another one I’ve seen working in tech support when I was younger was “why has my computer suddenly switched to French?”. It turned out it hadn’t. They had just switched Google over to the French version accidentally.
Of course if I merely answered her question exactly as it was asked, they would not have been happy because I hadn’t solved their problem.
Basically the reason for a lot of the miscommunication stuff stems from even when things seem crystal clear they’re often not and people understand that most people are looking for their problem to be solved rather than their question answered exactly as they asked it.
Also the OP had an attitude with people over wanting a solution that didn’t exist, and that’s why they got the response they did in this thread.
As someone who worked in retail for 15+ years, can confirm.
Especially working in the print center you have to ask so many qualifying questions of customers for orders that might be “simple”. A customer might describe what they want done, but what they actually want is something very different and it’s part of my job to make sure we were giving them what they actually wanted.
An example might be someone who comes in wanting copies made. Now, a copy is different than a print. A copy is taking an original and running it through the scanner to produce more copies. A print is taking a digital file and printing it out. The two can be very different, but customers don’t know that so it’s my responsibility to find out exactly what they need done and go over it 2-3 times to make sure we’re both on the same page.
Of course here on the WoW forums none of us are being paid to do this extra work. I can’t take 15 minutes to qualify someone’s question in order to give them an accurate answer, and I think those who ask a question should be grateful, or at least respectful, of anyone who takes their time to give an answer.
Sounds like you were not saying what you wanted to say. Instead of asking why, and getting the canned response of how to fix it, why not just jump to the crux of the topic?
“Why has Blizzard not fixed the camera turn speed bug forcing me to use a right click adjustment?” or “Why is the character UI so bad that I have to make multiple campsites to deal with my total number of characters? Why not just have them as an OPTION and let us take our character screens back to the old model?”
Most people refuse to just come straight out and outline what the REAL aggravation is, and then they just sound like they are whining about something dumb that has a workaround, rather than just saying “WHY do I need a workaround for (X)?”.
There’s this place on the internet that people use things to get answers from, it’s helpful when others can’t fix your problem for you, it lets you see if people are having a similar issue and what to do to fix it!
You should try there, that should answer all your questions.
This reminds me of the bug that got introduced in DF that puts your profession gear on your character whenever you log in. It’s a repeated complaint on the wow subreddit and it’s always responded to in the same stupid manner. It’s caused by the player asking the NPC to show profession gear when using said profession. It says nothing about it being constantly put back on even after it being taken off every time you log in. So what do people say when you raise this issue? They say “oh, just go perma switch it off at the NPC”.
No. That’s a stupid response and is exactly what the OP is talking about. People WANT to see their profession gear when using said profession. You know, the way it’s meant to work. What they don’t want is said profession gear to be on be default every time they log in. That is what we in the bizz call, a bug.
Now you are right that we as players can’t do anything about it directly. But we can keep complaining about a bug that’s been in the game since DF launch that blizz still haven’t fixed for some reason. And you are also right that it’s perfectly fine to suggest a work-around that half resolves the issue. But you are NOT right in suggesting to just do X without acknowledging that it’s a stupid bug that should have been fixed by blizz years ago.
You see, by not acknowledging that it is a bug that blizz has no excuse for not fixing years ago, and then suggesting the alternative work-around, you are giving the impression to the complainant that you are ignoring the main reason why they are complaining in the first place. Which will always piss people off.
That sounds really frustrating. If you were asking in general chat its possible that the people who didn’t know (or want to help) said nothing, while others who didn’t know the answer (or understand the question / problem) simply tried to help the best they could.
sometimes it’s just helpful to listen and commiserate, especially for potentially complex issues because I may not have understood correctly the first time, or, perhaps, it wasn’t communicated clearly, as this handy pictorial shows!
