exactly what is so super secret, that can’t be asked here?
if it’s a bug, a GM can’t help.
the community may be able to help with workarounds.
…you’ll get a response much faster, and you’re not clogging up the ticket queue with pointless stuff.
There are a lot of issues which GMs can’t resolve simply because you expect them to.
If the suggested options aren’t helping, it’s usually because the issue isn’t something which a GM can help with.