What are we paying for?

[Tiffany-ravencrest]

@Sendryn-sentinels

… I literally just told you.

If his main character was stuck in an error within the game and keeps disconnecting because the game doesn’t know what to do with it, that’s entirely separate from other characters and where they are.

How do you know this is the problem? He didn’t say that in the OP.
In fact you yourself asked him to tell us what the problem was.