"We couldn't access a folder. This is usually because you're not logged in as an administrator." External

Support Mac Technical Support
1

Alrighty, I have been trying to fix this for two weeks now, contacted support to no avail, I am hoping someone out there can help me sort this out. I went to update my game a few weeks ago and I got an error code,

“Whoops! Looks like something broke. Give it another shot. More help: BLZBNTAGT0000138F”.

So I went through the works, reinstalled the battle app, poked at my firewall, turned the comp on and off. Nothing.

Contacted support and sent them the system file report, they said it looked fine, just try a stronger internet connection. Sure. Nothing.

So I decided to wipe my external and my Mac, they were both well due for that, but ever since then I’ve had a new issue crop up. Now I am getting,

“We couldn’t access a folder. This is usually because you’re not logged in as an administrator. Error Code: BLZBNTAGT0000084B”

Still no dice on being able to download it even though I have other games on the external from other developers. My confusion in this entire endeavor is quite palpable and I just want to figure out why I can’t put the darn thing on my external. It was doing fine for about three months (The external is new because my old one bit the dust)

If anyone has suggestions please let me know.

Edit:

Mac iOS is running 13.4.1
External is formatted to ExFAT

And any time the game from the other dev updates it always sends a pop up asking for permission to do so on the external and my desktop, really any folder, which I’ve never had happen before.

" “Agent” would like to access files in your Desktop folder."

1 Like
2

Blizzard games do not support the exFAT filesystem. For macOS the drive needs to be APFS or HFS+ (if you’re still able to do so). Agent is encountering a filesystem it isn’t expecting, as well as permissions not being supported on exFAT drives. You can attempt to Get Info on the external drive and change it to ignore permissions but given that exFAT doesn’t support POSIX permissions to begin with it is likely to have no effect.

2 Likes
3

Regarding the initial problem, I performed the following steps and at some point, the Launcher was able to update; this was successful across two machines, although I was not able to narrow down which specific steps were required.

  1. Rebooting / ensuring Agent was not running
  2. Granting my user account sudo access (via visudo) – likely necessary only if you don’t utilise an administrative account fulltime
  3. Deleting the Battle.net client (located in \Users\Shared – both Blizzard and Battle.net folders)
  4. Granting the Agent/Battle.net client Full Disk Access via System Settings > Privacy & Security
  5. Granting myself full access rights to the WoW folder via command chmod -R 777 [path to folder]
3 Likes
4

Ahhhh you beautiful human, thank you. I didn’t know that, when I had looked up which format to use it said ExFAT so knowing that doesn’t work for Mac is a huge game changer!

Edit: Both things worked! Thank you both so much!

1 Like
5

Yay!

6

This is a tad old but incase someone else wonders about “Blizzard games do not support the exFAT filesystem”. It does in fact support it as of Sept 2024 because I am using it now works great. I did get this error a few min ago but… a simple “diskcheck” fixed it for me. Wow and Diablo III work great on it.

Oh this is on Mac M2

1 Like
7

I just formatted and installed 15.1 the other day (it was time to move off Sonoma) and after copying my back-up of WoW over, all I performed were:

  • Step 2. Grant my user account sudo access via Visudo
    – I always do this by default anyway, swapping accounts is a bit of a chore for basic administrative tasks.

  • Step 5. Grant myself full access rights to the WoW folder.