Wave Broadband - High latency spikes and packet loss

I’ve been experiencing latency spikes up to 1000ms and packet loss when connecting to the Wow US Central server from Wave Broadband in Seattle. I’ve included an MTR below

This started around January 9th. Based on information from a ticket I submitted, this is happening for Overwatch as well.
This issue does not reproduce for Wow US West servers

I attempted to contact Wave engineers, but CSS was unwilling to send them the information without sending out a tech (which will take over a week)

MTR info:

Host Loss % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 467 467 0 0 8 0
216.243.36.225 0 466 466 1 1 32 2
172.16.97.241 0 467 467 0 1 6 1
216.243.28.205 0 466 466 0 0 14 8
174.127.149.137 0 466 466 0 0 7 0
206.81.81.122 0 467 467 0 5 186 1
137.221.73.35 5 400 383 46 47 160 46
137.221.65.42 4 412 398 45 49 138 47
137.221.69.71 3 433 424 46 46 54 46
137.221.66.11 3 427 417 47 47 58 47
24.105.62.129 4 415 402 46 47 55 47
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10 posts were merged into an existing topic: [Wave Broadband] Intermittent Latency and Packet Loss

I moved this into an old thread we have for this. It looks like things are failing at the same place they were last time. We’ll post at this thread instead.