Jaina summons you to Silithus, you get the quest prompt but it suddenly disappears and you can’t port to Silithus. Relogging causes the quest dialogue with the prompt but it keeps going away.
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You MIGHT have a phasing issue here. Check your quest log for quests in the area, or BFA quests that may involve jaina or magni.
Having this issue as well. Just started today after I leveled a new character.
Update: Logged out and back in right beside Jaina and quickly clicked on her to complete the quest.
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I abandoned all the quests before.
The fix is with the guy above me. You have to log out and back in next to Jaina in Silithus and accept and complete the quest quickly enough to talk to Thrall or she will vanish in the middle, the quest will disappear, and you will have to relog.
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This is still a problem. This isn’t a phasing issue with us or our quest (I have none but hers in my log).
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just because you don’t have an active quest, doesn’t mean phasing isn’t the culprit.
there are plenty of places where you’ll be put into a particular phase until you have obtained and completed particular quests in the area.
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Happening on a freshly boosted character too. In a shard with about 50 people standing here complaining trying to get it to work so it’s a wider issue for sure.
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This doesn’t always clear the phase, usually the best option is to complete the quest. As far as the rest I would actually post in the bug forum so the QA team can look into it. It sounds like a bug seeing a few of you said your using boosted chars.
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Figured out the work around. Either don’t use the scroll and just fly all the way to Silithus. Or if you used the scroll, fly about 50 feet away and open your adventure guide and go to suggested content. Accept the War Within intro quest from there and fly right back to the spot and it doesn’t bug anymore. So it seems to be something with using the scroll to teleport there that’s causing the problems.
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If this is still an issue for some people - this is what fixed it for me:
Make sure you are in present time in Silithus (talk to NPC in NE of the zone). Once you are in present time and click on the teleport scroll, it took me straight to Thrall.