Voidflame Wheel components not dropping (Voidfire Cycle)

Hey im trying to get Felreaver Deathcycle mount off this visions event.
I grabbed all items that i needed from Stormwind last week.
I cleared all the zones that i needed for Ogrimmar (The Drag, Valley of Spirits and Valley of Honor), picked up the engine block in the Drag area.
I had 1 mask when I was doing all of this.
After I killed Thrall I opened all the chests and only got the Void-Scarred Boarhide (and the engine block that i picked up while i was clearing the zones).
Im missing a Voidflame-Resistant Hide and a Tentacle Spokes to create the 2nd wheel of the mount.
Also Ive read the wowhead page of the Voidflame Wheel and some players said that you can send a wheel that you get on an alt to your main character so I tried that.
So, I logged my alt and did the same. I putted on a mask and cleared again the zones that i needed. But when I opened the chests I didnt got either the hide or the spokes that im missing.
Btw i sent a ticket about this and they gave me no useful (and looked like copy-pasted) answer, basically told me to “report the bug” and “they can do nothing about it” so if you have the same issue youre screwd and have to wait 2 more weeks to play again the same vision and get the wheel items. Like we dont have a life and other stuff to do. I dont work at Blizzard so I dont know if customer suppor does or does not have a workaround that can be provided but sounds lazy to me after being required to pay upfront the expansion and a monthly suscription just to be able to play the game.

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the wheel stuff drops from the valley of wisdom chest, wowhead guide is wrong.

I have attempted Orgrimmar - Every combination, every amount of masks from NONE to 5. I have repeatedly contacted Blizzard Customer Support and received the (VERY unhelpful) ‘Tough Luck, working as intended’ reply. This is infuriating.

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