From the beginning of the event to now, every time the illusion of Orgrimmar opens, I will fight more than ten times, or even more. The number of masks increased from 1 to 8, and the number of boxes increased from 1 to 5. I also tried to change characters, and fought about 40 to 50 times in total, but still did not see the item. I wonder if anyone else has encountered the same problem? I asked customer service and sent an email, and customer service confirmed that I did not get the item, but was just unlucky. I even doubted whether I was really unlucky or because of a bug. I still did not get it.