Very high latency in dungeons / raids

Support Technical Support
1

Can world quest and be out in the open world fine with next to no issues. Try to do a key or even a random heroic and latency spikes to 900+ world ms. It does seem to slowly go away near the end of the dungeon though I am unsure if it is coincidence or there is a reason for it.

Not sure what tools or commands I need to run to show the internet logs.

1 Like
2

Hey Semer,

Latency that is 900+ is pretty unusual and typically indicates addons that may be causing increased latency. I know that addons are super useful especially during dungeons but if you could try disabling them temporarily to compare, or doing a full UI reset just to test that could help us narrow down the problem.

If not, then let’s get a WinMTR test so we can try to pinpoint the issue:

  1. Download WinMTR
  2. Unzip the file to your desktop
  3. Run the WinMTR.
  4. Type 24.105.62.129 in “host”.
  5. Click “Start” and open the game. Start the WinMTR before a game let it run for at least 10 minutes to capture this issue occurring.
  6. Click “Copy text to clipboard” and paste here.
3

This is after a random heroic. Home MS went between 23 -> 150
World MS sat above 1,000 for a majority of it, peaking at slightly above 1500~

I have played with complete default UI and with addons and it gives the same result.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
Cogeco.local - 0 833 833 0 9 21 10
10.66.0.1 - 19 832 676 7 10 24 10
10.0.67.137 - 19 832 675 7 11 28 8
hu0-1-0-0.rcr21.yhm01.atlas.cogentco. com - 19 832 674 7 11 19 10
be2621.ccr31.yyz02.atlas.cogentco. com - 20 832 667 8 12 25 16
be2993.ccr21.cle04.atlas.cogentco. com - 20 832 671 16 19 33 19
be2717.ccr41.ord01.atlas.cogentco. com - 20 832 667 23 26 40 27
be2765.ccr41.ord03.atlas.cogentco. com - 20 832 668 22 26 38 24
38.104.102.29 - 21 832 665 23 31 126 25
ae1-br01-eqch2.as57976. net - 21 832 665 21 31 767 24
be1-pe01-eqch2.as57976 .net - 20 832 666 23 27 45 26
24.105.62.129 - 30 832 589 22 27 36 31
________________________________________________ ______ ______ ______ ______ ______ ______
4

I’m having trouble with instances, period. I just had to force close to get off the darkmoon loading screen. I got booted from a heroic because I completely froze up and now I have a deserter debuff.

5

The main problem seems to be the 19% packet loss. Are you able to bypass any routers or other devices and connect directly to the modem with an ethernet cable? If not, could you try testing another network like a mobile hotspot to compare the difference?

6

That test is my computer being connected via ethernet to the modem. I contacted the ISP and they claimed to “optimize” the connection and restarted it. However its still not fixed and the only thing that does receive this high latency is WoW. :frowning:

How much data would running a dungeon on WoW use up over a 15 minute span roughly, as I am limited in how much mobile data I can use.