Having the same lag, 10-30 second delays on every action.
TRACEROUTE:
traceroute to 68.230.55.232 (68.230.55.232), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.961 ms 2.952 ms 2.938 ms
2 24.105.18.130 (24.105.18.130) 2.935 ms 2.935 ms 2.935 ms
3 137.221.105.10 (137.221.105.10) 2.934 ms 2.935 ms 2.936 ms
4 137.221.66.16 (137.221.66.16) 1.682 ms 1.713 ms 1.715 ms
5 137.221.83.80 (137.221.83.80) 366.810 ms 366.844 ms 366.846 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 6.740 ms 6.185 ms 6.170 ms
8 langbbrj02-ae1.301.r2.la.cox.net (68.105.30.129) 5.465 ms 5.755 ms 5.743 ms
9 mcdldsrj01-ae1.0.rd.ph.cox.net (68.1.3.115) 17.052 ms 17.062 ms 17.053 ms
10 * * *
11 ip68-230-55-232.ph.ph.cox.net (68.230.55.232) 31.583 ms 31.565 ms 31.516 ms
23/09/2020 07:46:29 UTC
--------------------
I’m also having the same, horrendous, horrible lag. My world latency is usually over 4,000, and it takes anywhere from 30 seconds to 4 minutes to complete an action, with pockets of normal activity in between. I also play Overwatch and have no issues there, or on any other game. Here’s everything from the blizzard looking glass tool.
Blizzard looking glass results for connecting to Moonguard
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.304 ms 0.323 ms 0.333 ms
2 24.105.18.2 (24.105.18.2) 2.840 ms 2.896 ms 2.904 ms
3 137.221.105.10 (137.221.105.10) 2.840 ms 2.849 ms 2.858 ms
4 137.221.66.16 (137.221.66.16) 2.741 ms 2.769 ms 2.776 ms
5 137.221.83.80 (137.221.83.80) 111.247 ms 111.275 ms 330.530 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 6.677 ms 6.780 ms 6.801 ms
8 096-034-156-054.biz.spectrum.com (96.34.156.54) 7.552 ms 7.386 ms 7.391 ms
9 bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com (96.34.3.98) 11.439 ms 11.468 ms 11.448 ms
10 bbr01dllstx-bue-6.dlls.tx.charter.com (96.34.0.20) 36.033 ms 36.136 ms 36.160 ms
11 bbr01blvlil-bue-805.blvl.il.charter.com (96.34.0.16) 51.217 ms 51.245 ms 57.618 ms
12 crr01blvlil-bue-80.blvl.il.charter.com (96.34.2.169) 50.491 ms 50.517 ms 50.508 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 53.829 ms 54.018 ms 54.289 ms
14 * * *
15 * * *
26/09/2020 03:28:23 UTC
--------------------
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.385 ms 0.382 ms 0.384 ms
2 24.105.18.2 (24.105.18.2) 4.957 ms 4.975 ms 4.979 ms
3 137.221.105.10 (137.221.105.10) 4.982 ms 4.985 ms 4.989 ms
4 137.221.66.16 (137.221.66.16) 28.798 ms 28.844 ms 28.847 ms
5 137.221.83.80 (137.221.83.80) 33.870 ms 237.578 ms 237.615 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 10.091 ms 7.905 ms 7.879 ms
8 096-034-156-054.biz.spectrum.com (96.34.156.54) 7.839 ms 7.146 ms 7.110 ms
9 bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com (96.34.3.98) 13.389 ms 13.717 ms 13.706 ms
10 bbr01dllstx-bue-6.dlls.tx.charter.com (96.34.0.20) 35.987 ms 36.018 ms 36.019 ms
11 bbr01blvlil-bue-805.blvl.il.charter.com (96.34.0.16) 51.382 ms 53.256 ms 53.540 ms
12 crr01blvlil-bue-80.blvl.il.charter.com (96.34.2.169) 50.436 ms 50.479 ms 50.574 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 53.835 ms 53.814 ms 56.596 ms
14 * * *
15 * * *
26/09/2020 03:28:23 UTC
--------------------
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.230 ms 1.250 ms 1.282 ms
2 24.105.18.2 (24.105.18.2) 1.289 ms 1.304 ms 1.314 ms
3 137.221.105.10 (137.221.105.10) 1.324 ms 1.336 ms 1.348 ms
4 137.221.66.16 (137.221.66.16) 10.622 ms 10.647 ms 10.923 ms
5 137.221.83.80 (137.221.83.80) 943.117 ms 943.126 ms 943.155 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 6.194 ms 6.221 ms 6.228 ms
8 096-034-156-054.biz.spectrum.com (96.34.156.54) 6.009 ms 5.944 ms 6.075 ms
9 bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com (96.34.3.98) 8.014 ms 12.316 ms 11.386 ms
10 bbr01dllstx-bue-6.dlls.tx.charter.com (96.34.0.20) 33.811 ms 33.808 ms 33.503 ms
11 bbr01blvlil-bue-805.blvl.il.charter.com (96.34.0.16) 56.649 ms 56.645 ms 55.650 ms
12 crr01blvlil-bue-80.blvl.il.charter.com (96.34.2.169) 55.255 ms 53.363 ms 50.472 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 53.758 ms 54.431 ms 54.431 ms
14 * * *
15 * * *
26/09/2020 03:28:25 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3006ms
26/09/2020 03:28:23 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
26/09/2020 03:28:23 UTC
--------------------
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.669 ms 0.688 ms 0.690 ms
2 37.244.23.131 (37.244.23.131) 0.807 ms 0.908 ms 1.009 ms
3 24.105.62.152 (24.105.62.152) 1.149 ms 1.170 ms 1.244 ms
4 137.221.66.14 (137.221.66.14) 1.486 ms 1.491 ms 1.584 ms
5 137.221.69.78 (137.221.69.78) 1627.691 ms 1627.722 ms 1843.811 ms
6 137.221.69.34 (137.221.69.34) 1.957 ms 1.854 ms 1.850 ms
7 096-034-152-042.biz.spectrum.com (96.34.152.42) 2.013 ms 1.638 ms 1.625 ms
8 bbr02chcgil-bue-804.chcg.il.charter.com (96.34.3.122) 3.618 ms 7.689 ms 7.651 ms
9 bbr01olvemo-bue-2.olve.mo.charter.com (96.34.0.13) 7.333 ms 7.163 ms 7.267 ms
10 crr01olvemo-bue-70.olve.mo.charter.com (96.34.2.165) 6.815 ms 6.859 ms 6.865 ms
11 cts02mexcmo-tge-1-0-0.mexc.mo.charter.com (96.34.52.23) 7.255 ms 7.381 ms 7.403 ms
12 crr01blvlil-bue-200.blvl.il.charter.com (96.34.76.177) 8.748 ms 8.766 ms 8.453 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 12.241 ms 12.235 ms 12.181 ms
14 * * *
15 * * *
26/09/2020 03:28:28 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3012ms
26/09/2020 03:28:28 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms
26/09/2020 03:28:30 UTC
--------------------
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.292 ms 0.291 ms 0.296 ms
2 37.244.23.131 (37.244.23.131) 0.568 ms 0.728 ms 0.748 ms
3 24.105.62.152 (24.105.62.152) 1.012 ms 1.041 ms 1.045 ms
4 137.221.66.14 (137.221.66.14) 1.049 ms 1.052 ms 1.055 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 1.518 ms 1.964 ms 1.933 ms
7 096-034-152-042.biz.spectrum.com (96.34.152.42) 1.644 ms 1.662 ms 1.643 ms
8 bbr02chcgil-bue-804.chcg.il.charter.com (96.34.3.122) 8.686 ms 8.063 ms 8.028 ms
9 bbr01olvemo-bue-2.olve.mo.charter.com (96.34.0.13) 7.310 ms 7.368 ms 7.546 ms
10 crr01olvemo-bue-70.olve.mo.charter.com (96.34.2.165) 7.224 ms 7.249 ms 7.273 ms
11 cts02mexcmo-tge-1-0-0.mexc.mo.charter.com (96.34.52.23) 7.256 ms 7.429 ms 7.496 ms
12 crr01blvlil-bue-200.blvl.il.charter.com (96.34.76.177) 8.371 ms 8.449 ms 8.834 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 12.232 ms 12.253 ms 12.448 ms
14 * * *
15 * * *
26/09/2020 03:28:36 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:23 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 1.3 0.3 9.0 2.6
2.|-- 24.105.18.2 0.0% 10 0.6 1.0 0.5 4.0 1.0
3.|-- 137.221.105.10 0.0% 10 0.9 0.9 0.7 1.2 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 0.6 0.5 1.3 0.0
5.|-- 137.221.83.80 0.0% 10 498.1 972.1 441.1 1525. 367.2
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 16.6 7.1 5.9 16.6 3.3
8.|-- 096-034-156-054.biz.spectrum.com 0.0% 10 6.8 6.1 5.9 6.8 0.0
9.|-- bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com 0.0% 10 7.7 11.3 7.7 14.5 2.4
10.|-- bbr01dllstx-bue-6.dlls.tx.charter.com 0.0% 10 33.3 37.5 33.3 47.0 4.1
11.|-- bbr01blvlil-bue-805.blvl.il.charter.com 0.0% 10 53.2 55.7 51.9 66.0 4.1
12.|-- crr01blvlil-bue-80.blvl.il.charter.com 0.0% 10 50.7 51.2 50.5 56.0 1.6
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 54.0 54.1 53.8 54.9 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:23 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:23 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.5 0.3 0.8 0.0
2.|-- 24.105.18.2 0.0% 10 0.6 0.7 0.5 1.0 0.0
3.|-- 137.221.105.10 0.0% 10 0.9 1.0 0.8 1.1 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 6.9 0.5 63.2 19.8
5.|-- 137.221.83.80 0.0% 10 1621. 1080. 521.1 1621. 384.1
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 6.1 18.5 6.0 129.5 39.0
8.|-- 096-034-156-054.biz.spectrum.com 0.0% 10 6.0 7.4 5.9 16.4 3.2
9.|-- bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com 0.0% 10 12.9 12.1 8.5 15.8 2.4
10.|-- bbr01dllstx-bue-6.dlls.tx.charter.com 0.0% 10 38.4 37.7 34.1 41.1 2.3
11.|-- bbr01blvlil-bue-805.blvl.il.charter.com 0.0% 10 57.0 55.1 50.7 61.5 3.1
12.|-- crr01blvlil-bue-80.blvl.il.charter.com 0.0% 10 50.7 51.1 50.5 54.7 1.2
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 54.0 54.1 53.8 54.4 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:23 UTC
--------------------
TRACEROUTE:
traceroute to 47.233.80.171 (47.233.80.171), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.550 ms 0.550 ms 0.557 ms
2 37.244.23.131 (37.244.23.131) 1.928 ms 1.937 ms 1.948 ms
3 24.105.62.152 (24.105.62.152) 0.848 ms 0.880 ms 1.737 ms
4 137.221.66.14 (137.221.66.14) 1.798 ms 1.808 ms 1.818 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 1.809 ms 2.129 ms 2.261 ms
7 096-034-152-042.biz.spectrum.com (96.34.152.42) 1.724 ms 1.937 ms 1.969 ms
8 bbr02chcgil-bue-804.chcg.il.charter.com (96.34.3.122) 7.051 ms 7.128 ms 7.431 ms
9 bbr01olvemo-bue-2.olve.mo.charter.com (96.34.0.13) 7.622 ms 7.863 ms 7.447 ms
10 crr01olvemo-bue-70.olve.mo.charter.com (96.34.2.165) 7.113 ms 7.069 ms 7.388 ms
11 cts02mexcmo-tge-1-0-0.mexc.mo.charter.com (96.34.52.23) 7.444 ms 7.463 ms 7.474 ms
12 crr01blvlil-bue-200.blvl.il.charter.com (96.34.76.177) 8.514 ms 8.501 ms 8.468 ms
13 cts01sllvmo-tge-1-0-0.sllv.mo.charter.com (96.34.56.45) 12.244 ms 12.408 ms 12.258 ms
14 * * *
15 * * *
26/09/2020 03:28:39 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:25 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 2.7 0.2 21.9 6.8
2.|-- 24.105.18.2 0.0% 10 0.5 2.4 0.5 16.5 4.9
3.|-- 137.221.105.10 0.0% 10 0.9 0.9 0.7 1.1 0.0
4.|-- 137.221.66.16 0.0% 10 0.4 8.1 0.4 63.8 19.9
5.|-- 137.221.83.80 0.0% 10 40.3 813.3 40.3 1487. 424.2
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 5.8 6.7 5.8 11.9 1.8
8.|-- 096-034-156-054.biz.spectrum.com 0.0% 10 7.2 6.1 5.8 7.2 0.3
9.|-- bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com 0.0% 10 13.2 12.3 9.5 15.7 2.1
10.|-- bbr01dllstx-bue-6.dlls.tx.charter.com 0.0% 10 38.7 37.1 33.3 41.0 2.2
11.|-- bbr01blvlil-bue-805.blvl.il.charter.com 0.0% 10 57.4 55.7 51.6 61.8 3.1
12.|-- crr01blvlil-bue-80.blvl.il.charter.com 0.0% 10 50.6 50.7 50.6 51.4 0.0
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 53.9 54.0 53.9 54.2 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:25 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3009ms
26/09/2020 03:28:38 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:28 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.4 0.0
2.|-- 37.244.23.131 0.0% 10 0.7 0.6 0.5 0.8 0.0
3.|-- 24.105.62.152 0.0% 10 1.0 1.0 0.6 1.2 0.0
4.|-- 137.221.66.14 0.0% 10 1.1 1.2 1.0 1.5 0.0
5.|-- 137.221.69.78 0.0% 10 5611. 4810. 1486. 5611. 1200.7
6.|-- 137.221.69.34 0.0% 10 1.7 7.1 1.6 27.9 10.7
7.|-- 096-034-152-042.biz.spectrum.com 0.0% 10 1.7 1.7 1.6 1.8 0.0
8.|-- bbr02chcgil-bue-804.chcg.il.charter.com 0.0% 10 8.9 5.9 3.4 8.9 2.1
9.|-- bbr01olvemo-bue-2.olve.mo.charter.com 0.0% 10 7.1 11.3 7.1 46.8 12.4
10.|-- crr01olvemo-bue-70.olve.mo.charter.com 0.0% 10 7.0 7.0 6.9 7.2 0.0
11.|-- cts02mexcmo-tge-1-0-0.mexc.mo.charter.com 0.0% 10 7.5 7.5 7.3 7.8 0.0
12.|-- crr01blvlil-bue-200.blvl.il.charter.com 0.0% 10 8.7 8.7 8.4 8.9 0.0
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 12.3 12.4 12.3 12.5 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:28 UTC
--------------------
PING:
PING 47.233.80.171 (47.233.80.171) 56(84) bytes of data.
--- 47.233.80.171 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
26/09/2020 03:28:41 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:33 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.23.131 0.0% 10 0.5 0.7 0.5 1.5 0.0
3.|-- 24.105.62.152 0.0% 10 0.8 1.0 0.8 1.2 0.0
4.|-- 137.221.66.14 0.0% 10 1.0 3.8 1.0 27.4 8.3
5.|-- 137.221.69.78 10.0% 10 6435. 5648. 5190. 6435. 460.5
6.|-- 137.221.69.34 0.0% 10 1.6 1.7 1.6 1.9 0.0
7.|-- 096-034-152-042.biz.spectrum.com 0.0% 10 1.6 1.7 1.5 2.1 0.0
8.|-- bbr02chcgil-bue-804.chcg.il.charter.com 0.0% 10 7.3 5.4 1.4 8.8 2.2
9.|-- bbr01olvemo-bue-2.olve.mo.charter.com 0.0% 10 7.0 8.0 7.0 13.4 1.8
10.|-- crr01olvemo-bue-70.olve.mo.charter.com 0.0% 10 6.9 6.9 6.9 7.2 0.0
11.|-- cts02mexcmo-tge-1-0-0.mexc.mo.charter.com 0.0% 10 7.4 7.4 7.3 7.5 0.0
12.|-- crr01blvlil-bue-200.blvl.il.charter.com 0.0% 10 8.5 8.6 8.5 8.7 0.0
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 12.4 12.5 12.2 13.8 0.3
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:33 UTC
--------------------
MTR:
Start: Sat Sep 26 03:28:39 2020 Blizzard 1.|-- Blizzard 0.0% 10 1.1 0.4 0.3 1.1 0.0
2.|-- 37.244.23.131 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 24.105.62.152 0.0% 10 0.8 1.0 0.8 1.3 0.0
4.|-- 137.221.66.14 0.0% 10 1.2 2.2 1.1 10.7 2.9
5.|-- 137.221.69.78 10.0% 10 5871. 5974. 5621. 6428. 246.3
6.|-- 137.221.69.34 0.0% 10 1.5 1.7 1.5 2.0 0.0
7.|-- 096-034-152-042.biz.spectrum.com 0.0% 10 1.5 2.8 1.4 13.6 3.8
8.|-- bbr02chcgil-bue-804.chcg.il.charter.com 0.0% 10 1.2 5.5 1.2 9.3 2.8
9.|-- bbr01olvemo-bue-2.olve.mo.charter.com 0.0% 10 7.3 7.8 7.1 12.1 1.4
10.|-- crr01olvemo-bue-70.olve.mo.charter.com 0.0% 10 6.9 7.1 6.8 8.0 0.0
11.|-- cts02mexcmo-tge-1-0-0.mexc.mo.charter.com 0.0% 10 7.3 7.6 7.2 9.5 0.6
12.|-- crr01blvlil-bue-200.blvl.il.charter.com 0.0% 10 8.6 8.6 8.5 8.8 0.0
13.|-- cts01sllvmo-tge-1-0-0.sllv.mo.charter.com 0.0% 10 12.3 12.8 12.3 16.5 1.1
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
26/09/2020 03:28:39 UTC
--------------------
It’s been a few days now and I still haven’t had any major lag. It seems my issue has been cleared up.
However, it seems there are still those with problems with every one of them being that troublesome 5th hop. I hope this gets resolved for you guys before the expansion launches!
The recent posts from Arcaik, Idaliana, and Nuwa are not the same original issue that was being reported here, as those connections don’t route through the same six.blizzardonline.net node that was having issues. For you three, please go ahead and create new threads or submit tickets so we can assist with those unique issues.
Just to be clear, the 5th hop in the Looking-Glass test is a non-issue. That particular router is configured to give less priority to the test packets which causes it to look like high latency, but the in-game packets would be getting through just fine. If it were an actual issue you’d see the high latency continue all the way down the remainder of the test.
Going to close up this thread since the original issue has been resolved. Thanks!