Using gold for Subscription

I logged into my account after several months away, i was told that I could redeem 160, xxx gold to carry on where i had left off instead of adding another subscription, I agreed and was informed that my account would logoff when the transaction was complete, The transaction never completed, the screen closed after around 5 minutes and went back back to the login screen, I finally got back in was informed that I had to add a subscription as I did not have have enough gold.

So where is my 160k of gold that I agreed to use for a months, I’m guessing that its the same token bug that I’m seeing posted?

Put in a ticket, definitely is a bug or glitch or something