I was trying to upgrade both of my maces to the Primal Infused maces but it upgraded the same weapon twice. Lost over a weeks worth of sigils due to this issue.
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This is a know issue and GMs have been providing the corrected weapon, or returning sigils, if you open a ticket.
This post has more people that have been impacted by this, Storm Sigil Vendor - #38 by Velvaku-scarlet-crusade
Same thing happened to me.
Hacker of the Raging Tempests.
Repeated tickets, either closed unresolved or simply tickets get ‘lost’.