Every time I get on the Battle.net app on my laptop it keeps updating just WoW, and its been doing this the last three days and every time I get on each day. I’ve gotten on twice today and it updated the same thing both times.
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Yea bnet is a piece of doo doo. It happens to a lot of people where you just get constant updates even on the same day.
Then I get the installation damaged and have to rescan and reinstall the patch. I’ve tried everything under the Sun to fix it and I guess a lot of people have the same issue and nothing works. I think it’s a problem with bnet app and blizzard keeps insisting that it’s our fault
Cause nothing could ever EVER be their fault. -.- Blizz needs to grow up and listen to us. We are the ones paying them after all.
Hey there,
Troubleshooting is not about blame, no one here is saying anything like “its your fault” we simply take the symptoms you describe, look at things that can potentially contribute to it happening and offer localized troubleshooting to rule them out or lead to a solution.
The vast majority of players are doing so without issue. Does that mean there can’t be a service side issue? of course not. But this forum is for localized troubleshooting. So that is what will be offered here.
Troubleshooting is voluntary. You don’t have to do it. but if that is the case, then there isn’t anything anyone in this forum could assist with.
We are not seeing any widespread issues like what is being reported here with the Blizzard Desktop Application. So more than likely local troubleshooting will solve it. I will offer what I can here and given the scale of the issue, it should help.
Try doing a power cycle on your system. Turn off all devices including the modem. Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
- Click Options (gear symbol next to the install/update/play button)
- Click Show in Explorer. (leave this window open while you perform step three.)
- Go back to Options and select Uninstall and go through the process to remove the core files and association to the desktop application. (Skip to step for if unable to perform this uninstall)
- Check the opened file explorer window to see if the game folder was deleted when the game was uninstalled. If it was not, delete the folder manually.
- Leave the explorer window open but exit the Battle.net Desktop Application.
- In File Explorer, navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
- Type the following into the address bar (not the search bar): %APPDATA% and press enter.
- Delete the Bnet and blizzard folders inside the appdata folder if they exist.
- Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
- Empty the recycle bin.
- Now reinstall the app to the C: Drive.
- Reinstall the game client.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: https://battle.net/support/article/34550
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
Now if none of that solves the trouble, we would want specific system information. This is best done by submitting a ticket directly with the requested system files:
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I uninstalled and reinstalled WoW, emptied my shader cache, cleaned out my UI folder and went into bnet settings and switched off the limited bandwidth on download. I haven’t had any problems since.
Also made sure to allow WoW, WoW voice proxy, and Bnet through my network firewall.
Unfortunately I am unable to uninstall and reinstall as I have all my files on an external hard drive. But I’m sure the issue will resolve itself. It usually does.
Similar problem. an error code come sup when I finish scan or update, and I even deleted Nortsecuriy and that has not soolved the prblem at all.
So I deleted files that I was suppose to and even uninstalled and reinstalled the game and I’m still getting Update instead of Play when I come on the client. Seriously what am I supposed to do now! I stream and it cuts into my time. I have to get on early just to do a stupid patch update that isn’t necessary.
In that case I would follow his last paragraph above, and submit a ticket for them to take a look at your system more closely.
Typically either a program is blocking the software’s ability to update, or maybe there is a permissions issue. It could possibly be related to running on an external hard drive - that in itself shouldn’t cause an issue but it can be more prone to problems.
Just wanted to add one last thing.
Selena, you mentioned the game is hosted on an external drive? If that is the case, please note that is not support and can result in the issue you are experiencing. There can be permission issues if the Blizzard app is not on the C drive or if the game client is installed to an external drive. The only solution in those situations is to make sure the Blizzard app is cleanly installed to the C drive and to make sure that any game client hosted through the Blizzard app is installed to an internal NTFS formatted drive. external, networked and cloud storage is not supported.
Outside of that, then as mentioned, submitting a direct ticket with system files will be the next course of action.
I did uninstall WoW and reinstalled it. It seems to be running without doing an update every single time I get on now. They reason I have it on an external hard drive is because my laptop has low space. This is a relatively new issue as I’ve had it on the drive for two years at least. So if it happens again I’ll do the same thing.
some people have wow installed on an external drive for a reason because a, the C/: drive only got less than 50gb space left on it , b, only have one drive in the laptop / desktop that has low drive space on it. i have no problems running wow of a external drive (maybe a few less FPS) but i have wow and the battle net app installed on the same drive so i can use it on different computers, external drives can work if it is setup right
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