Update:
I changed the Graphics settings from the Character Selection Screen and it worked. Also restarted game to insure it held settings. Hope this helps someone if they run into the same issue.
Original Post below:
So yesterday’s hotfix updated my game to use DX12 and set the Graphics at 7. This was a nice surprise as I couldn’t get DX12 to work on Tuesday. I had 90-100 FPS last night which was great.
But now I am stuck at Graphics setting 7. Every time I try to change this setting to 10 the game crashes. Any ideas?
1080ti Graphics Card
I7-8700K
gigabyte Z370 AORUS Motherboard
Samsung 960 EVO-1TB M.2 SSD
4X8GB Corsair Vengence Ram
1 Like
My reply to another thread with similar issue
I just noticed that my graphics settings had somehow reverted to level 7 and not sure when it happened. I had been running at max settings w/ DX11 since building my new computer in October with no issues at all. When 8.1 hit and DX12 offered multi-threading support I switched to DX12, still at max settings, and had no issues.
When I noticed today that my settings had somehow changed on their own I tried changing them back to max settings (DX12 was still selected). When attempting to apply the changes, the screen would lock up forcing me to force close WoW. The changes would eventually save after making changes while in the character select screen then force closing because wow would freeze again. After trying multiple settings levels I finally reverted back to DX11 and all issues were fixed.
DX11: slightly lower fps due to no multi-threading support but can play at max settings with no issues.
DX12: Massive stuttering and screen tearing while playing, game and computer freezing when attempting to change graphics settings.
There is a known issue with the RTX series in Ark that will cause a BSOD so this may be related and RTX cards may just be f#$%ed at the moment with DX12.
CPU: i7-8086k @ 5.2Ghz
GPU: 2080ti FE
RAM: 32GB 3200
This is also happening to me I noticed today, I have a clean install of the most recent Nvidia drivers as well.
New workaround for Ark is to turn terrain shadows to the lowest settings so I am wondering if something similar would work for WoW. I might play around with it when I have time to go through the joy of making a change, force closing wow, reloading wow, checking settings, repeat until game stop freezing and hope computer doesn’t crash in the process.
This has actually been a long standing recommendation for general performance issues. Shadow Quality specifically requires some heavier resources that doesn’t typically affect gameplay, but will almost always help performance when you drop it. When I personally encounter framerate issues, its the first thing to go.
This is not a framerate issue, it is a game sounds play but the video is frozen and sometimes crashing the entire computer issue.
It was either not an issue originally with 8.1 or I didn’t notice the forced down to level 7 settings issue until more recently.
Hey Psychodruid
I didn’t intend to imply it was a different issue, just wanted to highlight some good advice you provided.
Ultimately it does sound like the client is failing to render, causing the graphical freeze until it times out. Lowering the graphical settings to lessen the load is a good work around until new drivers and optimizations are more available.
As for the graphics settings being set to 7, that likely occurred after 8.1 with the graphical and CPU updates implemented. We’ve been seeing a high volume of systems that were already below minimum requirements now completely unable to launch the game, and systems that were operating at 10 now lower, depending on system configuration.
I have mostly heard of this issue from other RTX GPU users and know that there is it least 1 other game out there that causes BSOD when using DX12, seemingly tied to shadow levels. This makes me wonder if this is an nVidia drivers issue or something in WoW.
As for system configuration, I think a brand new custom water cooled 8086k @5.2GHz w/ 32GB 3200 ram and RTX 2080ti should have zero issue handling anything wow has to throw at it, unless it is a drivers/optimization issue.
I may poke around with some settings at the risk of crashing the system a few times tonight as I take breaks from work to see if there is a specific setting that can be identified as the root cause.
After playing with the settings, 3 game locks, 2 cpu hard reboots, 1 BSOD it appears that the underlying issue for my system is the resolution scaling. For some strange reason if I try to keep scaling at 100% (1080p) everything goes wrong, but if I keep it at 200% (4k) the game will run for a short time before a BSOD. Either way, this only happens on DX12 so I will be keeping my settings at DX11@10 with 100% scaling (1080p) since I never have an issue with framerate and keep the cap at 80 fps to avoid the notorious RTX card coil whine.
Changes made between settings levels:
7->8
view distance/environment detail/ground clutter 7->8
Shadow Quality/particle density/SSAO high->ultra
8->9
view distance/environment detail/ground clutter 8->9
Shadow quality ultra->ultra high
9->10
view distance/environment detail/ground clutter 9->10
Liquid Detail good->ultra
1080p monitors, Fullscreen(windowed), no frame caps.
DX12
settings 7 | resolution scale 4k (200%) | GPU usage 93% | No issues
settings 7 | resolution scale 1080p (100%) | GPU usage ?? | Game froze applying settings, had to force close WoW, Rolling black bars on screen on next login, CPU locked requiring hard reboot.
Settings 10 | resolution scale 4k (200%) | GPU usage 99% | No issues saving settings, BSOD Kmode Exception Not Handled while running around the world
Settings 10 | resolution scale 1080p (100%) | not tested | not tested
DX11
settings 7 | resolution scale 4k (200%) | GPU usage 93% | No issues
settings 7 | resolution scale 1080p (100%) | GPU usage 64% | No issues
settings 10 | resolution scale 4k (200%) | GPU usage 98% | No issues
settings 10 | resolution scale 1080p (100%) | GPU usage 62% | No issues
Running DX11 @ 10 settings with 4k resolution scale (200%) with no frame cap was hitting 130fps doing voldune invasions. I implemented an 80 fps cap (60hz monitor) and usage dropped to 57%. Changed resolution scale to 1080p (100%) with same 80 fps cap and usage was roughly 1% lower on average.
I had this same issue as well. It is not BSOD me but i hit apply and then even after waiting 10 minutes i have to force quit the game. I did changes in game and in start screen. I can still move cursor but all buttons are stuck and I cant do anything. I should not have any issues running this game on ultra settings at all with my system.
I5-9600
RTX 2070
32gb ddr4 3200
Please let me know if this has been fixed yet because it is very frustrating. Thank you.
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