Unexpected Error's since 11.2

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1

Since the release of patch 11.2, I have been experiencing constant crashes where the game abruptly closes and a message box appears stating:
“The application has encountered an unexpected error.”

The error details specifically mention a Heap_corruption and reference ntdll.dll.

To troubleshoot, I have:

  • Completely removed all addons
  • Ensured all my drivers (graphics, chipset, etc.) are fully updated
  • Uninstalled and reinstalled World of Warcraft from scratch

Despite these steps, the crashes persist consistently.

This issue severely impacts gameplay and I’m hoping Blizzard can investigate and provide a fix as soon as possible. If anyone else is experiencing this or has suggestions, I’d appreciate your input.

1 Like
2

This same thing is happening to me, I’ll be monitoring this thread to see if you get a response.

1 Like
3

Thanks, it’s good to know im not the only one. If you look into the error’s folder is yours caused by Heap_Corruption too? Very curious but the game has been unplayable since the patch release for me.

4

Yeah it is. Unfortunately I have no idea what that means

5

Having the same issue. Lets see if there is a hardware match between us all.

Head to your Wow installation_retail_\Errors folder. There will be the crash files there. Open up one of the .exe files and check to make sure it’s saying “HEAP_CORRUPTION” as the Exception that causes the crash. Head to the bottom of the text file and past the system specs it is reporting.

----------------------------------------
System Info
----------------------------------------

<CPU Vendor> GenuineIntel
<BaseBoardManufacturer> Gigabyte Technology Co., Ltd.
<BaseBoardProduct> Z790 AORUS ELITE X WIFI7
<BaseBoardVersion> x.x
<BiosMajorRelease> 5
<BiosMinorRelease> 27
<BIOSReleaseDate> 09/27/2024
<BIOSVendor> American Megatrends International, LLC.
<BIOSVersion> F7
6

Update your bios to star, especially if using 13 or 14 series cpu.

7

Gigabyte support page s a release from June 19, F8.

8

So not 100% sure if i have figured out how to fix the problem, but i was able to run a delve without it crashing so that’s a first. But i did a full uninstall of the game and battle net, and when we searched my computer there was a folder still left that was called “blizzard entertainment” , Long story short, we deleted everything named blizzard, did another fresh install, and so far it appears to be working.

System Info

GenuineIntel
Gigabyte Technology Co., Ltd.
B760M C
x.x
5
27
09/28/2024
American Megatrends International, LLC.
F12