Sorry Kalviery. Just an issue that’s always plaguing my team. Makes us a little grouchy. 
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FWIW - I got a response to a ticket I opened on this in 40 minutes - a record for Blizzard as far as anything they’ve ever done with me before - and a Senior GM said they’d investigate the issue but would not notify me of any action taken.
I take the prompt response as a good sign that they’re going to do something about this.
I will say that the reporting process is woefully inadequate. There ought to be a way to link a screenshot or put more of an explanation (or quote) in than the very short allowance of characters in the current system.
If they can do it for bugs and other issues, they can do it for this.
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Screenshots can be falsified.
When you right-click and report, it will bring up everything that person is saying. If you believe that a GM will not understand the nuance you’re reporting, then I’m not sure what to tell you, they’re pretty good about these sorts of things.
But I’m glad you received a swift response that pleased you. If you would like to make those suggestions though, please feel free to post them in the General Discussion forum or use the in-game suggestion interface, as the people who need to see the suggestions will not see them posted here. Those two methods are the only way to offer them up to the proper folks.
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There are three sides to every story: yours, the person you’re reporting, and the logs.
Blizzard checks the logs.
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Just to clarify, this doesn’t indicate anything more or less than the normal “we will investigate and take appropriate action”.
It may indicate a certain ticket queue is currently running at less than an hour for a response, but it’s o indication whether that guild name will be affected.
Honestly, the only inadequacy is that you are not seeing the results you wish to see. Using right-click report gives Blizzard all the info they need to investigate. It is more than adequate.
I haven’t reported a guild name in a while, but I know there a comment box for reporting a character name. I could be crazy, but I thought there was one for a guild name too (same box, but you choose character name or guild name above the box).
If not, I think it’s a fair suggestion to add a box for any necessary explanation.
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Right click report captures the name, date, time, servers, chat channel, and text logs associated with the report. They do not accept screenshots because those can be modified AND they already have that information. The logs captured are more than the single line of text that you report. It also captures more than that so the GMs do have the ability to look at context.
Rarely, when it comes to chat violations, is an explanation needed unless it is a very obscure reference or brand new meme.
Ongoing harassment where the player evades ignore, or uses other methods, to harass a particular player ARE reportable via ticket though - because those usually require documentation and an explanation.
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That’s good to know, Mirasol.
The thing about the reporting system is that it seems to be more concerned with what I perceive as attacks on myself when most of what I report are attacks on others.
It actually HIDES the attacker and blocks further posts from him or her so I can’t see if what I’ve done has had any effect at all.
I’d really like that aspect of it to be a user choice, but I doubt blizzard would do anything about it.
I’ve worked with the disabled on and off most of my life as a volunteer and I don’t WANT some jerk out there making fun of them in guild ads hidden from me. I want to know who they are and what they’re saying and the context of their words because that’s the only way that I can contribute to having them sanctioned.
I don’t care if I see the sanctions or not.
I don’t trust Blizzard with a lot of things, but generally in this regard - dealing with cyber-harassment - they’re pretty good if the GM responding to it isn’t just phoning it int.
Simply log out of the character you were on when reporting and then log back in.
All that happens when you report them is put that character on a temporary, session-long ignore.
Just understand that reports are not answered to immediately-- it can sometimes take days before action is taken, if any at all. And also bear in mind that you don’t need to report every line they send that violates the rules-- Blizzard looks at a chunk of text around the timestamp for severity in addition to the context.
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Says something about the amount of time I spend playing that I never noticed that.
I need a life.
I think it does.
In the decade and a half I’ve been playing I’ve never seen a GM response in less than an hour before.
Their own estimate was nine days for a response.
I suspect that whoever triaged this saw the ugliness for what it was and decided to jump the queue with it.
A 40-minute response was astonishingly quick given the history I have with them.
The system, and really any GM who look at your report, doesn’t care if it’s against you or others. Breaking the rules is breaking the rules.
The thinking is that if someone is breaking the rules enough to move you to report them, then you aren’t likely going to want to see more of them. There’s also the possibility that they don’t want someone reporting every single line of chat. Blizzard looks at the context of the report, so things surrounding it are included.
No, you are not likely to see if your report had any effect. Those “effects” are between Blizzard and that player. Not to mention that Blizzard likes to educate first before nuking someone like you seem to want. And often, that education may not work, as some players work up to weeks worth of silences, or keep renaming their character the same thing.
The closest thing to knowing any effects was when they started messaging reporters, saying their report resulted in an account action. However, I have not seen this for a while, so I’m not sure if they are still doing it.
You never know. Put your thoughts into a suggestion, and Blizzard could consider it. Many things in this game have come from player suggestions
Nah. Your heart is definitely in the right place, and I understand wanting to keep the game clean. I feel the same. But you just can’t get caught up in pressing the issue non-stop. Report and move on.
If you want to continue seeing that player’s comments, then like Ekon said, log out and back in.
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It’s an indication that you were far from the only player submitting reports. One player submitting a report will result in a GM taking a look. A lot of players submitting reports will result in a GM taking a look quicker. The idea being that if more people are reporting it, it’s likely to be a fairly obvious violation.
The fact that it was addressed so quickly doesn’t mean the Hammer of Justice came down. If my name’s reported, yet is inoffensive and well within the rules, nothing will happen. Doesn’t matter if you’re the only person reporting it, or if the entire server reports. it.
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Teufelgott is obviously the sentence To feel good. You’re not allowed to tell me how I should feel. Reported!
1 Like
When I report an individual, I usually friend them first.
There’s a 60 Druid that I reported for an insanely ugly racist/homophobic rant (neither to me nor about me) about three months ago who STILL hasn’t logged back in since.
You don’t just decide to stop playing a successful character in a relatively new XPAC without cause - I mean you COULD - but Occam’s Razor says he probably got banned.
I don’t care to know and I’d never ask but it is possible to suss out at least a likelihood of whether or not Blizzard has taken action against a character.
If they mysteriously don’t log on for a week or a month it’s a pretty good indication that some action was taken.
Most of the time I never contact the person I’m reporting - in this case and on the off chance that it was some tweener who didn’t know better I did and the . . . um . . . gentleman was , let’s call it “vociferously unrepentant” and immediately ignored me.
You wouldn’t see anything from this. Chat is usually punished with a Silence. They can play but not use most chat options.
Or that they have real-life issues that keep they away from the game.
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It would have to have been a record-setting number of reports. My report went in within seconds (for the initial report) and minutes (for the ticket) and I got a GM response within 40 minutes of that.
I’m not saying that many people COULDN’T have reported it but there wasn’t one comment in Trade (where it occurred) about the ad.
Something that offends the community in Trade is usually being chatted about, argued about, dissected, and otherwise verbally mangled for at least a day even when it’s relatively minor. Something that got THAT MUCH GM attention likely would at least have gotten a mention.
Keep in mind, response times vary based on the overall queue times as well as the issue you are reporting.
In your situation, Ehiztari, you submitted a ticket using a technical category, having to do with your chat/ui, not for inappropriate chat (which should have used the right click report option). That queue was fairly quick as most issues in which a person is unable to play tend to be.
In most situations, the Game Master should have noted that you submit your ticket under the wrong category and escalated it to the appropriate one. That would have put your ticket in a category that would have been reviewed in approximately 4 hours (which is about average for response times lately). However, they decided to look into the report themselves. They didn’t do anything wrong, per se, just out of the ordinary, which in turn seems to have given you a false impression.
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I will NEVER be able to unsee this. Thanks for that
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I just want to touch on this for a second. The regulars know this, but just for some context.
I was a mythic raider last expansion. We were not Cutting Edge, but we were close. Every raid tier, we got more than a fair way through. ALMOST got Jaina.
I played a lot. Had a pretty decent IO score, 15s were the norm, etc. And one day, I just quit. I was not burned out. I was having fun. One day I just stopped logging in. Deep nasty depression will do that to a person. Took me a year to come back. And at that my toon is only level 55 now. I still battle with the desire to sit here and play at times. As of now, I think it has been 2 or 3 days since I logged in, and I am not even certain I will log in today for that matter.
So it is not necessarily a ban. First time I quit, it was because of a huge thunderstorm that fried my computer. I didn’t have the money to buy a new one. Financial situations change, the person could be in the military…I could go on and on. So perhaps they got suspended, perhaps some circumstance led them to quit. We just don’t know.
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