Unfortunately, there isn’t any specific “moderator investigation” that can be had here as this forum is one for players to assist other players. It is not a contact point for staff.
I’m not sure what the FAQ suggested, but have you tried logging completely out of the forums and back in? And if that didn’t work, then the only other thing you can really do is to try changing your password, see if that won’t force an update.
If neither of those options work, then you’ll need to post in the Website Bug Report forum. Mind you, it is one-way communication, you’re reporting a bug. Very rarely is there a response, but reports are collected.
It’s a sad truth but the forums kind of have a mind of their own. Sometimes they update and work fine. Other times, they do not. It catches up when it catches up and there is no way to force a fix beyond what I suggested above, nor is there anything that the SFAs or mods can do to remedy the situation specifically.