Unable to restore a toon

I was trying to restore a toon that I deleted and I had another one with the same name. Every time I tried to restore it it said I had a active toon on my account. I paid for a name change on the toon with the same name that didn’t work so I deleted that toon all together and that still didn’t work and GM support has taken almost 2 days to get back to me and all they said was to do what I already did. so I kept my ticket open so hopefully they will get back to me soon and not the 2 more days
i think they need for help with support way too slow
any ideas on what i should do?

I deleted all my addons still a no go
I deleted the WTF folder and still a no go
please help lol