Hi, I have been having this issue since last week and have been following FAQ’s and Articles. As well as a having put in an earlier ticket to no success. I have read through this article specifically.
https://us.battle.net/support/en/article/364643?flowTrackingId
The Issue:
Week 2. I started playing this character, had gotten 1 fractured spark. I turned in both the “A Sparkling Fortune” quest and “A Golden Circumstance” At the end of both of those quests I had 3 fractured sparks. I was unable to earn any more fractured sparks that week. I completed every weekly quest I could find, and opened the pinnacle cache. I killed every raid boss on normal, and many on heroic. I completed 20+ mythic keystone dungeons.
Week 3. Still only have 3 fractured sparks. I completed the weekly quest on my main shaman, which I believe was to complete 5 delves. That quest gave my shaman his fifth fractured spark. I completed the weekly quest on my monk and it rewarded no fractured spark. I did the normal raid and a few dungeons, with no spark rewarded.
The command
/run a=C_CurrencyInfo.GetCurrencyInfo(3132) print(“You have earned " … a.totalEarned … " of " … a.maxQuantity … " possible Fractured Spark of Fortunes”)
shows that my monk and shaman both have earned 3 of 3 sparks. As well as showing my shaman as also receiving 3 of 3 sparks.
I assume what happened is my monk got the three sparks from the quests and it counted as ‘earning’ them. stopping me from getting any more sparks. Importantly, I do not believe I played the game between my monk completing the “A Sparkling Fortune” quest and the release of the “A Golden Circumstance” quests. My other concern is that because I didn’t play week 1 and only started receiving sparks week 2, that I was lumped in with those who exploited for an extra spark.
At this point I have opened two tickets, and have had four GM’s respond to my complaints.
The first pointed me to the original article, before it was updated to mention the ability to get the spark back. I don’t see much relation to my problem and that article. I was then told there was no way to obtain a fractured spark if I did not achieve it the first week.
- I ask for clarification that my character is now permanently 1 fractured spark behind every other character who played week 1.
The second GM came it to tell me that I would be able to obtain any fractured sparks i did not achieve week 1 by doing dungeons, delves, raids, and so on.
- A reset occurs and I reopen the ticket to mention I have not gained a spark through the new weeks pinnacle cache nor any of the catch-up mechanics.
A third GM came to tell me “If any player miss one week of sparks is not possible to get them either”. And that the only way to obtain more sparks is through the “A Sparkling fortune” and “A Golden Circumstance” Quests.
- At this point the article i originally posted was updated to mention the ability to obtain sparks that are missing by contacting support. So I opened a new ticket and sent them the original text in this post. I was told to come here and report the issue.
I am posting all this information in the hope that someone will
A. Give me a real response and not a random answer as the GM’s have
B. able to just send me a full spark of fortunes so my character is not weeks behind in gear. As I know this is possible and was mentioned in the article.