Every time I try to login I get disconnected with those random errors.
Hey there Ketchupncake!
We appreciate you taking the time to reach out. Does this occur on one character only? If so, the character may be stuck. You can use the character move service to relocate them, which should resolve the issue.
If the disconnects affect more than one character, let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:
- Download the tool from this page
- Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
- Start the test and login as normal. Ensure the disconnect happens while the WinMTR tool is running.
- After recording the problem data for about 5 minutes, click “export text” and save the WinMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).