I have tried the methods in https://us.forums.blizzard.com/en/blizzard/t/battlenet-update-agent-hangs-at-45/51546/5
- delete
C:\ProgramData\Battle.net - delete
C:\ProgramData\Blizzard Entertainment\Battle.net - delete
C:\ProgramData\Battle.net_components - delete
C:\Program Files (x86)\Battle.net - delete
C:\Users\<MY_USER>\AppData\Local\Battle.net - delete
C:\Users\<MY_USER>\AppData\Roaming\Battle.net - delete registry key
Computer\HKEY_CURRENT_USER\SOFTWARE\Blizzard Entertainment - Run Battle.net installer
I do not run an anti-virus - I have disabled windows defender - I have ran all available updates on my PC. I can get wowclassic.exe to launch and I get to the login screen and am stuck at “connecting”.
Have rebooted my router and PC numerous times, I have changed my DNS settings from 1.1.1.1 and 4.2.2.4 to 8.8.8.8 and 8.8.4.4 to see if its a DNS issue.
In the agent logs I am getting the following errors “[I 2024-11-11 22:28:42.0832] switcher argument[0]: ‘–locale=enUS’
switcher argument[1]: '–session=3557988632080580687”
Trying to manually uninstall WoW and all of its related folders I am getting the following errors -
"I 2024-11-11 22:51:00.978245 [Main] {4590} Logging started for Uninstaller 1.18.6.106
I 2024-11-11 22:51:00.978301 [Main] {4590} Initializing Uninstaller UI, uid=wow; locale=enUS
W 2024-11-11 22:51:01.018750 [Main] {26e0} Transport changed to CURL
I 2024-11-11 22:51:01.064340 [Main] {26e0} Agent opted into beta successfully
E 2024-11-11 22:51:06.019596 [Main] {4590} Timed out waiting for Agent!
E 2024-11-11 22:51:06.019655 [Main] {4590} Uninstall error reported, code=6
I 2024-11-11 22:51:06.022648 [Main] {4590} Showing screen: screen.uninstall_error
I 2024-11-11 22:51:07.656058 [Main] {4590} Closing Uninstaller…
D 2024-11-11 22:51:07.656563 [Analytics] {4590} Analytics request sent. type=Blizzard.Telemetry.App.Uninstaller
I 2024-11-11 22:51:07.681819 [Main] {4590} Shutting down Uninstaller…
"
Tried these steps and it did not correct the problem still -
1:Press Windows+Q and type cmd into the search bar that pops up.
2:Right-click on Command Prompt and select Run as Administrator
3:Type net stop winmgmt into the command prompt and press enter.
4:When prompted if you wish to continue, type Y and press enter.
5:Type winmgmt /resetrepository into the command prompt and press enter.
6:Restart your computer to pick up the changes
Switched to hopspot and was able to download battle.net but when I switched back to primary ISP I am not stuck on “connecting” on battle.net
Tracing route to us.battle.net [137.221.106.102]
over a maximum of 30 hops:
"1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms 1 ms 155.254.201.1
3 4 ms 3 ms 3 ms 10.1.255.5
4 10 ms 10 ms 11 ms ip-64-146-225-73.noanet.net [64.146.225.73]
5 12 ms 10 ms 10 ms six.blizzardonline.net [206.81.81.122]
6 41 ms 41 ms 40 ms ae1-br01-eqse2.as57976.net [137.221.73.33]
7 44 ms 41 ms 42 ms xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
8 39 ms 40 ms 41 ms et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
9 41 ms 41 ms 41 ms et-0-0-4-br02-eqla1.as57976.net [137.221.65.6]
10 141 ms 379 ms 597 ms et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
11 * * * Request timed out.
12 40 ms 39 ms 55 ms et-0-0-0-pe03-swlv10.as57976.net [137.221.83.85]
13 40 ms 40 ms 40 ms las-swlv10-ia-bons-03.as57976.net [137.221.66.21]
14 41 ms 41 ms 40 ms 137.221.105.25
15 40 ms 40 ms 40 ms 137.221.106.102"
Trace complete.