also in case of EU wow im just getting a black screen, game client doesnt load at all and when i try to click load from desktop launcher i get this:
WoW Popup which is mentioned here from EU post: https://eu.forums.blizzard.com/en/wow/t/strange-glitch-with-launcher-app/355295
I just wanted to get back in game tonight after being on EU earlier without issue, log to go get food come back and cant play at all D:
This thread may be best placed into the tech support area.
http://us-looking-glass.battle.net/
Run that and post results.
which of the tests do i need to set it up as in the drop down menu ?
when i set it up as blizzard/battle net authentication this is the printout it gives:
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.404 ms 0.386 ms 0.383 ms
2 24.105.18.130 (24.105.18.130) 0.566 ms 0.696 ms 0.814 ms
3 137.221.105.14 (137.221.105.14) 1.103 ms 1.119 ms 1.118 ms
4 137.221.66.18 (137.221.66.18) 1.337 ms 1.350 ms 1.351 ms
5 137.221.83.82 (137.221.83.82) 377.414 ms 377.433 ms 377.434 ms
6 * * *
7 137.221.65.107 (137.221.65.107) 6.173 ms 5.979 ms 5.963 ms
8 137.221.89.32 (137.221.89.32) 6.062 ms 6.179 ms 6.162 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
PING:
PING Blizzard Blizzard 56(84) bytes of data.
— Blizzardping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
MTR:
Start: Thu Apr 28 14:49:38 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 137.221.105.14 0.0% 10 1.0 1.0 0.9 1.2 0.0
4.|-- 137.221.66.18 0.0% 10 0.5 1.5 0.4 10.5 3.1
5.|-- 137.221.83.82 0.0% 10 508.3 636.7 36.4 1421. 504.3
6.|-- 137.221.65.68 90.0% 10 13581 13581 13581 13581 0.0
7.|-- 137.221.65.107 0.0% 10 5.9 7.8 5.7 24.2 5.8
8.|-- 137.221.89.32 0.0% 10 6.1 6.1 5.9 6.2 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
Same test but to EU for comparison:
PING:
PING Blizzard Blizzard 56(84) bytes of data.
— Blizzardping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3003ms
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.336 ms 0.332 ms 0.332 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
MTR:
Start: Thu Apr 28 14:58:35 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.5 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
Hey Articskoll,
The Looking-Glass results don’t show any issues, although it looks like the majority of your internet provider’s network is not showing up in the test so it may be blocked.
Who do you use for your internet service?
If you can run a WinMTR test when attempting to log in and then post that as well we can see if it gives any other hints about what may be causing the connection problem.
- Download WinMTR
- Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
- Open the new folder that was created, then open the WinMTR_x64 folder.
- Right-click on the WinMTR application and select “Run as administrator”.
- Type the IP address in the “Host” field.
For your EU account use: 185.60.112.157
For your NA account use: 137.221.105.2- Click on “Start” and then launch the game. Allow the test to run for at least 10 minutes. Try connecting a few times while the WinMTR is running. Click on “Stop” after 10 minutes has passed.
- Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
this is the EU test. 1-20 was launching the game client from beta variant of the launcher, the remaining was from launching game from .exe client directly.
as for ISP im using a mobile hotspot device branded from T-Mobile. Ive used these in past to both stream off of as well as general web browsing etc and never had issues.
For whatever reason the last few times ive been using these devices for internet they have not been connecting well to pretty much anything. I cant even get OBS to start up a stream using the device as my internet source despite it being connected to it in my networks list.
US test:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 144 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderDid you put the server IP in the hostname field?
if you mean the two ip addresses the blue posted in his reply yes i did the EU ip with the first test and the US one with the 2nd in the host box of WinMTR
It sounds like your connection is the issue. It isn’t working for diagnostics, it isn’t working for other apps, I’d start with that as the issue.
how would i go about fixing that then or figuring out how to troubleshoot?
for 1- i play on a laptop and my only owned desktop i have i dont have ability to wire internet to it so im not able to use that.
as for 2- ive contacted the provider for the hotspot device i use for internet however because the account isnt mine due to the device being a rental theres nothing i can do as an end user because im more or less a middle person so ive relayed info from their support rep to the admin of said rental device.
Take the laptop to a site (or more than one) with public wifi and test there.
That might be the issue. Line-of-sight connections don’t meet the requirements for Blizzard games since they can run into a myriad of issues.
INTERNET
Broadband internet connection
Sometimes, these companies even block gaming traffic. Which provider is it?
t-mobile i mentioned it in an earlier post already above, but thing is ive used these in past and never had issues, i dont know why randomly its happening now. my guess is something on the back end like an update of some sort either to wow or windows itself or with OBS for that matter that it no longer works.
from what i can see its like my computer can connect said network as intended but if i try to use anything on my computer while connected to said network performance is either slower than intended, or doesnt connect at all in case of the wow client.
Top recommendations will be to try another ISP, and possibly work with Microsoft if your entire computer is slow when connected to internet.
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