"Unable to Connect", Login, select char, "Connection failed" loop

Quyelde-feathermoon · December 11, 2018, 10:30pm

What’s going on? The servers are up in-game when I open WoW itself. Something bugged with the mobile app in 8.1?

Dawndemon-moon-guard · December 12, 2018, 12:17am

Same thing happens for me. Uninstalled, reinstalled with no change.

Brightbrown-durotan · December 12, 2018, 7:15am

My issue as well

Largefarva-turalyon · December 12, 2018, 9:43am

Is working for anyone at all? I’m seeing the same things as everyone else.

Arkaz-windrunner · December 12, 2018, 1:11pm

Same here for me

Hogun-stormrage · December 12, 2018, 1:57pm

Same issue for me. Haven’t gotten it to work at all.
Maybe uninstall and re-install WoW? lol

Keyleth-area-52 · December 12, 2018, 2:32pm

Same here, haven’t been able to use the mobile app since yesterday

Arissarue-moon-guard · December 12, 2018, 2:51pm

Looks like whatever changed in 8.1 is preventing the older Legion version from working. I was using it as well, but looks like they are not allowing it going forward. More of Ion’s BS. Keep complaining here and call them too, so our voices are heard. We will not stand to be treated like this.

Drakhano-doomhammer · December 12, 2018, 7:05pm

Same here - get disconnected from server - choose character screen - then unable to connect. Finally have a reason to do the rep missions - my main was exalted with everyone a while ago - and I can’t login. GG Bliz…not

Dramiella-drakthul · December 12, 2018, 9:32pm

Isn’t working for me either.

Quyelde-feathermoon · December 12, 2018, 9:47pm

Ah ha! Today, a DAY LATE, there’s a WoW Companion app update waiting for me in the iOS App Store… installs

You know, assuming it works, you’d think a major gaming company could get their release timing right in 2018. You’d think so…

Dvis-kiljaeden · December 12, 2018, 10:41pm

I didn’t even get an App Store update. I had to delete it, reinstall it and then the app itself updated

Itzali-11154 · December 12, 2018, 11:51pm

Hello Everyone,

Anyone still not able to connect to the app? If not, iOS or Android? When is the last time the app was updated?

Oru-gnomeregan · December 13, 2018, 12:39am

Still broken as of Dec 12 7:38 eastern. Can see list of toons but won’t let you get in.

Itzali-11154 · December 13, 2018, 2:00am

Sorry to hear that. Please provide the information I requested in the post above.

Chríchton-whisperwind · December 13, 2018, 2:08am

i am trying to login to the companion app both in android and IOS. The message I get is the same for both. Network Error Unable to connect. I have not been able to get in sense I downloaded the app a couple of weeks ago.

Chríchton-whisperwind · December 13, 2018, 2:10am

Also last updated today and uninstall and reinstalled on both OS and still nothing

Catralyon-dathremar · December 13, 2018, 8:47am

Android 7.1.1
Updated a couple of days ago

Was in the continuous login/disconnected/can’t connect loop and then shifted to just background texture:

https: // drive.google. com/open?id=1pifNVX3ygjqqU0XqQJiJBThMtBaVj-r0

reinstalled

Seems to be working now.

Itzali-11154 · December 18, 2018, 12:15am

Hello Chríchton,

Sorry to hear that you are still encountering issues. You are attempting to log into the BfA app, correct? If so, can you tell me what version number you app is showing on your phone?

Itzali-11154 · December 18, 2018, 12:18am

Thanks for the report, Catralyon. Can you tell me what phone you are using? QA is trying to reproduce the issues you encountered and this information would be very helpful to us.