Reposting this from the technical support forum, as suggested.
With the recent changes that make SL raids soloable, I’m trying to run them on my best geared character. Like several people over the past couple of years, I’m unable to access quite a bit of content in Shadowlands aside from the two zones that the current season’s dungeons exist in. I’ve seen several other posts about this and spent hours googling the issue, but most threads either have no resolution, aren’t relevant, or offer potential solutions that I have tried, but which have failed. Here’s everything that’s happening and that I’ve tried:
- The character (this one - Carolinae) was created after Shadowlands and never did any Shadowlands content.
- Found and accepted the quest from the Ebon Knight guy in front of Stormwind Keep, and I chose the option to skip the Maw, which gave me a Shadowlands Campaign entry in my quest log.
- I was then teleported to Oribos, where I would expect a quest to either continue the campaign or choose Threads of Fate. Instead, I teleported to the portal area, where several of the guard-type NPCs had the hostile stance I associate with first arriving in Oribos before completing the intro quest(s).
- The questgiver who, if I recall correctly, meets you at the portal area is not present.
- Upon going in to the city, Genn Greymane, his worgen friend, some guards, and Ta’elfar are present and offers the Eyes of the Wolf quest, but no other important NPCS (e.g. covenant selection) are present in the war room area.
- The Innkeeper offers their usual quests, including the intro to the two rep quests in the basement. Those two quests are also offered.
- No other quests givers are present. There are no portals on the second floor and no flight master.
- Attempting to jump in to The Maw results in my character being teleported back to the elevators and stunned for a few seconds.
- There is no sign of any quest NPCs or anything atop Icecrown Citadel. The sky looks normal.
- I can teleport to Ardenweald or Bastion via this season’s M+ teleportation room. From there, flight paths are available to other zones (not to the Maw or ZM, obviously), and to the area to access the megadungeon. Using these flight paths, I was able to get to Revendreth and complete CN without issue.
- There are no World Quests available, but the big treasures are.
- No side quests or story quests are offered in any of the zones whatsoever. Update: I did spot one or two sidequests, e.g. a wanted poster in Revendreth, but they are few and far between.
- As expected (since I’m not in any covenant), I get kicked out of covenant areas such as Elysian Hold.
- I have the “Shadowlands Campaign” header in my quest log, and it says I have 1/2 chapters completed. ‘Through the Shattered Sky’ is completed, and ‘Arrival in the Shadowlands’ is greyed out, with its associated starter quest “Stranger in an Even Stranger Land” simply not popping up and not present in my quest log… Clicking the Shadowlands Campaign header to expand it results in nothing at all being shown below it (The TWW campaign, for example, tells me how to continue the campaign - the Shadowlands campaign has nothing at all).
- I DO have Trivial and Warband Completed quests enabled. I can see The Al’ley Cat of Oribos on my minimap, which is both trivial and warband completed. I can also see Eyes of the Wolf from Genn Greymane, which I have completed on other characters.
Basic troubleshooting steps taken:
- Logged off and back on
- Logged off and waited several hours before logging back on.
- Multiple, varied google searches to find people having the same or similar issues.
- Tried suggestions in multiple previous forum posts, some dating back almost two years, others as recent as last month.
- Viewed and tried suggestions on the support page, Can’t Find Next Quest Shadowlands Intro.
- I was able to pick up A Chilling Summons.
- I do not need to go back to the Maw, as I selected the “Skip the Maw” option and went straight to Oribos.
- I can see in the logbook that I have 1/2 parts of the Shadowlands Campaign is completed, with Through the Shattered Sky checked off and Arrival in the Shadowlands greyed out. The latter should start with the auto-added “Stranger in an Even Stranger Land,” which isn’t present in my logbook and never popped up.
- Visited Chromie.
- Checked the Adventure Guide.
- Checked the Notice Board.
- Attempted to party sync with a level 70 character who can access Shadowlands, which resulted in the other character being unable to access Shadowlands content in the same way as the first character.
- Checked, re-checked, and re-re-checked that I have Trivial and Warband Completed quests visible.
Any and all help would be appreciated. I’m just not sure what to do from here. Thanks!