Transmog item appearance is black

When I logged in for the first time after the new patch on my Paladin, I noticed the shield was gone even though it was equipped. After checking the transmog vendor, the item is just now appearing as a black square and will not appear after setting it for transmog. All addons are turned off.

Screenshots attached - https://imgur.com/a/OcIxZtG

An update - When equipping the actual item “Red Dragonscale Protector” the shield is not appearing at all on my character. When linking the item in trade chat, other players confirmed it was also invisible for them.