Was told by CS to add mine to the pile even tho this has already been reported.
When upgrading an item, if there is still a trade timer on said item when the upgrade is applied, the original tint will NOT be added to your appearances tab, ONLY the upgraded tints.
According to CS, this is not a gross oversight (it is) and is in fact intended.
IMO this is an error in the order of operations as upgrading an item removes the trade timer at the time of upgrade. And CS should take steps to remedy such claims until a fix can be implemented instead of just stonewalling us with “working as intended” as no warnings as far as I can tell are presented in this specific situation.
RESPONSE FROM CS:
I see here looking into it that they were upgraded shortly after, unfortunately this was before the 2-hour timer fell off from them and this appears to have caused the issue. Currently this is being treated as working as intended, but at the same time it is being investigated as a potential bug. As you mentioned, it seems like an oversight of the operation to not bind the item, save the appearance, and then do the upgrade all in one go. At this time, however, we are not able to grant any missed appearances due to this, and the original items will need to be reobtained. Be sure to equip anything you earn before upgrading it, that will immediately bind it, removing the 2-hour trade timer and permanently grant the appearance.