Transfer Aborted: Instance not found

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1

Transfer Aborted: Instance not found.

Just suffered an instance abort whilst queueing RBG. All other 19 out of 20 players entered the instance perfectly fine aside from myself.

I haven’t had this happen for a few years now. A friend of mine just had 2 games of it in a row as well.

Just thought I’d let you know; as it is pretty frustrating that this not only has happened for quite a long time in the history of RBGs/PvP Instances but it’s still happening in 2021.

2

Hey there Doragød!

Thank you for taking the time to report this. Have you tried any solutions on your own? If you haven’t already, and the problem doesn’t clear itself up within 5 or so minutes, be sure to try resetting your User Interface. And if that has no impact, try these troubleshooting steps.

If none of those steps solve the issue, we’ll want to have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
  3. Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
  4. After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

3

Thanks for the response.

I haven’t had this happen in over 3 years and it hasn’t occurred again (touch wood).

Just curious as to why there isn’t a feature within the game to attempt another re-entry to the instance and why myself and 9 other players must suffer (what most likely will result in) a loss.

4

I took these steps but after a while I still cannot use addons.