Trading Post Issue

Trading Post - Freezed an item, Royal Swarmer Reins and purchased a few days ago with 800 tender, reported it. I didn’t recieve the item, plus lost my 800 tender!

it’s in your collection

I feel like a complete dope! I’ve been looking for this to realize my trading post was unchecked, so therefore, this is why the mount was not showing in my mount collection in-game! face palm Thanks!