I’m sorry, Beesechurger, but please do not post this in multiple forums. It will be removed and you may be penalized for spamming.
I am sorry to hear that your friend is experiencing this but your friend, and only your friend, needs to report the player for ongoing harassment.
They should be placing the person on ignore and reporting any incident where that person is seemingly circumventing that system.
While as a business, of course making money to fund our endeavors and pay our employees and overhead is important, much like getting a paycheck for whatever work you may do would be, but your comments are a bit trite and simplistic, don’t you think?
The goal, always, is to do what we can to make sure this a fun and safe environment for all players. The fact of the matter is, we will do what we can in accordance to our policies, not based on whatever threats or disparaging comments you believe effective. The person experiencing this issue needs to report it appropriately. They need to take steps to ignore the player, to not engage in any discussion with them and to report these occurrences when they happen.
I go into it to some degree here: Spotlight on: Harassment