So, I took care of the Tortollan emissary on 14 characters today.
9 of my characters needed only trinket upgrades
1 needed trinkets also, but also needed a single ring upgrade
1 needed 2 ring upgrades, and also had a trinket slot that could be upgraded
1 needed upgrades for all the slots
1 needed no upgrades for any slots
1 wasn’t offered upgrades (ilevel 410 offered, all rings/trinkets above that)
Out of all of those characters, only 2 received trinkets - and one of the ones that did was given a trinket they already had so they couldn’t equip it. So out of the 12 characters that needed trinket upgrades, only 1 actually got one.
One.
I realize it is far too late in the expansion for this to get fixed, but when emissaries are implemented in Shadowlands, please let us select between a random ring or a random trinket. This has been a regular occurrence for months and it isn’t fun gameplay, it doesn’t make me want to play more, all it does is make me want to spend my time playing some other game that won’t make me angry.
12 rings across my 14 characters - with only 3 being upgrades! - isn’t bad RNG when it happens every time I do this. These slots are already a pain to get upgrades for - the added pain isn’t something I think any player wants.