TOGC weekly lockout not working

My guild also had the Raid ID reset bug, we need clarity on if we are able to re-clear the dungeon (we are fine with duplicate loot being removed) or not, clarity from a blue would be helpful as I have not figured out a way to even submit an in-game ticket regarding this issue, if any can walk me through that process I will also submit a ticket that way.

Obviously its not worth a ban, but also id have to worry about guild members pugging with their new clean ID as well.