Paragraph 5. Limited Warranty.THE PLATFORM, ACCOUNTS, AND THE GAME(S) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE,” BASIS FOR USE, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED OR ERROR-FREE USE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
The op’s point is demanding it will get people no where. Be patient, and Blizzard may choose to reward a helpful community over spiting a toxic one. They are technically within their right to say no.
TOS does not determine that Blizzard should be jerkoffs when they have an opportunity to make things right after an outsider is sabotaging their customers’ play time.