Timed every 12 m+ and completed quest, but no buff, no resilient keystone

timed every 12s in season 2 dungeons, and completed quest. but still no buff exists on my char, and my keystone is getting lower on 10, 12… ( no resilient keystone… )

update on 4/5/2025
timed every 13s in season 2 dungeon, still no change… no buff nothing…