I’ve been asking for help for over three weeks now regarding missing in-game currency: 225 Timewalking Badges and 5,000 Resonance Crystals. I’ve opened several tickets, and most of the responses have been copy-paste replies, which aren’t addressing the issue. I’ve also reported this as a bug multiple times.
A Game Master informed me that they can’t see the issue on their side, despite the fact that the transaction is clearly visible on my transaction log. This isn’t a mail problem—it’s a currency transfer issue, and I’m not receiving any proper resolution or follow-up.
After all this time, the lack of progress is frustrating, and the handling of my case feels inadequate. I have posted about this on the bug forms and bug reports for nothing to happen. I am hoping Someone who can escalated beyond the usual responses to finally get this resolved. Thank you.