So i just recently got hacked because of a person in game messaged me as a game master saying i was banned and to go to a website and i did and oof course later then i found out that was a scam and i thought i got ahead of it by changing something about my account and i wasn’t ahead i still have my account but the person logged into my account and stole all of my gold I had 1.8 million gold and I have contacted blizz thru customer support ticket and so far they have got the guy and told me to not trust the in game link which I already know now and that they can’t give me my gold back and was just wondering if anyone has had any experience with this sort of thing and had any knowledge they could help me out my situation with. PS I am newer to game so don’t rip on me for trusting an in-game link.
If you fell for that, you should of been wiser. I am not trying to be a Troll, but come on man. This is like someone telling you their a Nigerian Prince who will give you a million dollars if you wire them a thousand dollars today. Take some personal accountability for your gullibility.
Sad but truth, shoulve seen that scam.
Dont ever trust those claiming to be GMs, real GMs rarely ever contact people ingame, and they usually have special icons inaccessible to normal players.
And yeah, never, EVER touch a website linked by someone claiming to be X.
You can lose your actual life savings by trusting random messages you receive like that. Be thankful it’s just pixel gold and learn from this.
Blizzard doesn’t return gold because they don’t know if there’s some kind of gold-selling scam going on your end.
to be blunt, what do you want GD to do about it?
You have my sympathy if that’s what you’re after, but really you should post over on the CS forums, and keep putting in tickets until you get a GM that cares enough to help you.
You fell for an obvious scam. That sucks, good luck on retrieval. 
Gonna be brutally honest, I find it difficult to find any sympathy for people who fall for this sort of thing
I mean, OP said theyre new to the game, and if i had to guess, new to online games like WoW, so they likely never ran into this before, let alone know about it.
Specially if theyre young.
So theres some sympathy to be had.
At least i hope they learned their lesson, sad it had to be the hard way.
thank you I’m new to forums as well but i will keep trying and trust me ik i look stupid but everything was so perfectly timed no one would get unless I typed out whole story Abt timing and everything
Thats on you they would never send a link it even states on there Ticket system and even other places they do not send links they do not ask for your account or personal info they already have it by default. they also contact you via there Own chat that has them tagged with the Blizzard logo beside there name and have for 20 years…
you’re fine, not everyone will admit it, but we’ve all fallen for something dumb like this.
Not really because its everywhere where it states there are people fishing for account info like jesus its even on the launcher often warning players so unless there like new within last 24 hours its not that believable …
You forgot one thing, not everyone reads everything.
I had a friend who had their account compromised because their email got hacked due to one of the privacy breaches a year or so ago. They filed a ticket and was able to get their account essentially fully restored.
The hacker had sold off all their gear, emptied banks, mailed gold, etc. I think they were able to track that somehow and saw that it was legit. I don’t know the specifics of how that all went down, but did the GM say anything about why they couldn’t restore your gold?
I’m also not making any promises that it could be done in your situation but trying to figure out why they might not have done it and see if there’s anything that can be done.
Edit: Oh, I do remember one aspect that might be different. My friend had and authenticator and the hacker was able to remove the 2 factor authentication which allowed them to login from the other side of the world. It might have had something to do with that.
Oh that sucks, buddy. Yeah unfortunately blizz are not in the habit of returning lost gold. At least not easily. Me, I got back some of the items they sold, but not my money.
All they said was that their hands are tied and couldn’t.
Yes and no, they’re new to the game but have cleared every raid from DF and acquired almost 2 million gold in a few months. Clearing DF isn’t super difficult at this point, and earning 2 million gold isn’t a lot to some people but it is quite a bit in such a short time.
So you’re expecting me to believe they’re good enough, smart enough to accomplish those two things so quickly but still fall for the link scam?
Or perhaps they’ve been buying tokens and runs and just got a little too careless. That would still stink, and the person who scammed them is still terrible but the story doesn’t quite add up for me.
I think it’s just down to what blizz can track. I would guess that the way they moved your gold looked like it could be legitimate. Which is to say they probably bought some overpriced junk that they had posted on the AH through their own account. From blizz’s point of view they can’t confirm it wasn’t just you making an erroneous purchase.
Yep, they also have to protect themselves from a “double scam,” for lack of better term. In the type of situation the person who reports it is also in on it so they get their gold back plus perhaps the person who took it got some use of it too and they end up ahead actually.
Not saying that happened here just pointing out another reason Blizz isn’t in the habit of giving gold back.