First I don’t have an active account so I can’t post in GD so if a mod wants to move this that’s good but I won’t be able to respond to anyone, though I don’t care so yeah.
A friends kid wanted to try WoW so he made a starter account and then made a Human Paladin. A bit later he asked me about the gear he saw everyone else wearing in the starter zone and the thing they were riding. So I told him about heirloom gear and he trotted off to keep playing. It didn’t take him long though to stop and log out so I asked him if he didn’t like the game. His response is interesting because it is from the perspective of someone who didn’t know a lot about WoW and had never played it.
*He found it boring and slow. He didn’t hardly have any attacks to use. He spent most of his time standing there waiting for the two abilities he had to be useable and that wasn’t fun.
*He thought the quests in the starter zone were dumb and made no sense at all. Why, that close to their capital city, were they tolerating the Orcs and Goblins being there? Why didn’t they bring in their army and wipe them out? How did they all get there in the first place?
*He felt the heirloom gear made the game pay to win because it made them stronger, tougher, and it gave them perfect stats and leveled with them so they never had to worry about getting good gear, and the mount gave them an advantage in being able to get around faster. And all they had to do to get it was buy it.
*He was also dismayed at how rude the other players were, at least when they didn’t just totally ignore him.
It took him about thirty minutes to walk away from the game in disgust. He’s done.
If no one sees this as a problem, well, you’re blind. This game has lost a ton of its players and continues to do so, and NEW players feel DISCOURAGED from playing. Ask yourself this, when was the last time you saw an honest to god new player out and about? Now how many players have you seen running around in heirlooms? Yeah. Thought so. While other games do everything they can to draw in new players this one seems to actively discourage them.