It's called capitalism. We need each other. These are concepts that seem to be beyond you, unfortunately. You offer complaints and say that they're not listening to you - they are. They're also listening to people who directly disagree with you, and making the choice that better affects the most people, like any company would. You have no solutions, only complaints. If you're not offering actionable feedback, you're not fulfilling your "role" in this relationship.
I never listed a single complaint in this thread, therefore no solution was offered. This thread is about players understanding the company/customer dynamic.
Troll attempt fails. You'll have to find another way into the guild.
11/06/2018 09:19 AMPosted by
Onorlus
This thread is about players understanding the company/customer dynamic.
So let me ask you this - what did you learn and understand now, that you didn't when you created the thread?
You're entitled to play their game for paying them.
I will however, counter-argue you with my own "high thumbs up" post:
https://us.battle.net/forums/en/wow/topic/20769578019#post-1You need to stop playing the victim here. And need yourself understand that Blizzard, and the EULA, and the ToS clearly state that unless it's a service that we are directly paying for, we are not entitled to things they release in a product (That, in this sense, require an effort to obtain, yet have no direct influence on gameplay nor end-game affiliation).
11/06/2018 08:53 AMPosted by
Snowfox
...
You have a subset of customers who don't want you to bundle a waffle iron with the toaster, but want you to throw in some frying pan abomination instead.
You now have two subsets of your customer base in direct conflict with each other.
What product do you make? Whose voice do you listen to?
Who is more important?
Yeah. I think some players don't grasp that most of what we get from Blizzard is a compromise. One side asks for it in black, the other side asks for it in white, Blizzard delivers it in grey - and both sides get upset that they weren't listened to.
Almost, it's more like we ask for every single color shade imaginable at the same time.
11/06/2018 09:20 AMPosted by
Snowfox
11/06/2018 09:19 AMPosted by
Onorlus
This thread is about players understanding the company/customer dynamic.
So let me ask you this - what did you learn and understand now, that you didn't when you created the thread?
That most of the posters will never run a business.
And that the world was a better place when your posts were in green!
I’m a savvy consumer. I’m smart enough to know that, individually, I don’t matter. That’s why when I have a problem with a business, I don’t leave a “suggestion” in the box... I just move on to one of the 1000 other similar businesses that are willing to give me something closer to what I want.
Because I’m also smart enough to know that I have options. For entertainment? Many, MANY options. I’m not a diehard fan of any business. There is no business on the planet that I will not walk away from in a heartbeat if I feel like my concerns are not only being ignored, but being mocked.
11/06/2018 08:21 AMPosted by
Onorlus
the players are entitled
You're right the players are entitled to being able to play the game they paid for. PERIOD. Nothing more. You are entitled to not have your account banned if you did not break the TOS, you are entitled to not have to wait years for new content, you are entitled to be able to consume the product you pay for. That is all.
You are
NOT entitled to dictate the direction of the game. That is what most people are referring to when they deride the entitled mentality. No one is saying paying customers aren't entitled to anything, of course we are, we paid good money for a product, but that does not magically put every paying consumer in the position of "boss".
11/06/2018 08:21 AMPosted by
Onorlus
WE pay Blizzard. They work for us.
Yeah no... not true at all. It's pretty clear by that naive statement that you have never had the pleasure of working in customer service. The customer is not the boss of the person making the product... they are the end user. When you go into a store and buy a pair of pants, does the employee who shows you the correct department work for you? Does the guy checking you out work for you? What about the people who put the clothing on the racks do they work for you? You are the one paying the store so by your logic you are their boss right? Of course not, that is just ridiculous, that's not how the real world works. And I think if you stepped back and looked at your own logic from an objective perspective you would realize how ridiculous it is. In that analogy you are entitled to receive the pants you paid for, and for the employees to not be rude to you. That is it, you are entitled to nothing more. Say for instance that you don't like that the men's department is in the back of the store, are you entitled to demand they rearrange the entire store so that you don't have to walk as far? I mean you paid the store right, so that entitles you right... that is the level of entitlement that people are showing when they ask for Blizz to make sweeping changes to the game, to systems that affect
every player in the game, because they don't like it, because "WE pay Blizzard. They work for us.". No. No they do not. You are a consumer of a product. You are entitled to receive the product you pay for in a reasonable time. Nothing more. As a consumer the only power you have is to not purchase that product, then the
actual boss has to decide what needs to be changed with the product to attract more consumers.
When I cooked in a restaurant years ago I used to have a saying:
"The customer is not always right, but is always the customer and is allowed to be wrong."
I'm not 100% sure that applies to game design, and I really hate restaurant analogies in regards to game design, but I think there is a truth to be found there.
11/06/2018 08:50 AMPosted by
Onorlus
11/06/2018 08:39 AMPosted by
Kirela
If I buy a toaster and then get upset it doesn't also come with a waffle iron then that's my bad for putting my money on that toaster (very simple example).
This is a perfect example. Let me apply it to what I'm saying....
You own a company that makes toasters. You have many customers. But over time, a large portion of your customers ask for a waffle iron to go with the toaster. You have the opinion that your customers don't really want it or need it, so you stick to your toaster-only product.
Your customers leave and get their toaster waffle iron fix somewhere else.
So who needs who?
That's not entitlement though.
Entitlement: the fact of having a right to something.
"full entitlement to fees and maintenance should be offered"
synonyms: right, prerogative, claim; More
the amount to which a person has a right.
"annual leave entitlement"
synonyms: right, prerogative, claim; More
the belief that one is inherently deserving of privileges or special treatment.
"no wonder your kids have a sense of entitlement"
I give them hell all of the time, but I don't sit around thinking I have the right to anything when it comes to a product. Either I keep paying for something and enjoy it enough to continue to do so or I don't and move on to something else, but there's no right to demand anything.
11/06/2018 09:24 AMPosted by
Onorlus
11/06/2018 09:20 AMPosted by
Snowfox
...
So let me ask you this - what did you learn and understand now, that you didn't when you created the thread?
That most of the posters will never run a business.
Well, Blizzard does.. and they're the one making billions.
11/06/2018 08:21 AMPosted by
Onorlus
WE pay Blizzard. They work for us.
100% false. Where did you get this idea? You are a CUSTOMER, renting that product. Not a boss.
Does every Apple employee or Comcast employee work for you? Does every employee of every company whose products you buy/rent work for you?
What nonsense.
What is it that OP feels entitled to? What part of the game is available to some people but not others?
There is no business on the planet that I will not walk away from in a heartbeat if I feel like my concerns are not only being ignored, but being mocked.
You've posted almost nothing that wasn't strictly negative for weeks.
Why are you still here if you're willing to walk away in a heartbeat?
When there are no more meaningful “complaints” on GD...you’ll know that only the shills remain.
When there are no more meaningful “complaints” on GD...you’ll know that only the shills remain.
Wasn't it yesterday you were claiming GD was going to become an echo chamber?
Do you even realize how incredibly ludicrous that claim is?
I'm not sure why people are arguing against the phrase "the customer is always right".
In a free market system like this especially in the gaming industry customer choice is king (less monopolies in this industry compared to some). Every customer has an opinion. That opinion might not be exactly the same as the next person's opinion (especially true on GD). With that being said it is still in blizzards best interest to listen to absolutely every opinion. If they can make an unhappy customer happy without completely wrecking someone else's time they earn an extra buck. Dollars are everything in a free market (I think there should be other considerations but honestly take a look at the legal purpose of a corporation).
Customers are always right ultimately. Every single one you can save is more $. It's really not entitlement and anyone who thinks differently is probably in an employee mindset. An actual business owner knows they need every single customer.
There is no business on the planet that I will not walk away from in a heartbeat if I feel like my concerns are not only being ignored, but being mocked.
You've posted almost nothing that wasn't strictly negative for weeks.
Why are you still here if you're willing to walk away in a heartbeat?
WoW is a special case because I pre-purchased 6 months of subscription time and can barely find a reason to log into the game anymore.
Don’t worry, 19 more days and you will be rid of me.
Mark your calendar: 11/25 at 2:25 pm.
11/06/2018 09:35 AMPosted by
Nawat
I'm not sure why people are arguing against the phrase "the customer is always right".
Because it's just a slogan companies tell customers, it isn't actually truth.
Sure, companies should try to market to their customers.. but if one of them says they should sell poop flavored lollipops, that doesn't mean they should just because "the customer is always right".
11/06/2018 08:54 AMPosted by
Onorlus
Yep. Because if enough Audi customers do not like the product and go somewhere else, Audi folds.
So who needs who?
Audi does not need you.
Equating "one customer" with "millions of customers" is bad logic.