I feel you there but remember the outcry with the Era to TBCC transition and clones.
Bet they are worried about that happening again.
Or sadly - they’ve looked at the numbers and are predicting even fewer would be interested in the clone option this go around. As they are preparing to delete characters that were not cloned to Era in the near future, cloning might be considered a loss for the company.
Just guessing. Sorry to be the bearer of bad news.