They didn’t make a broken game. They made a sandbox, and let players run wild. Players chose their servers, and their factions. They chose not to leave or reroll when they saw imbalances. They chose to stay.
And now, they choose to whine.
This isn’t like screaming at yelp reviews. This is someone buying a house in South Florida, and then being utterly shocked and dismayed when hurricane season comes around, and you see hurricanes lining up across the Atlantic, all aimed right at Florida, and saying, “No one told me they had hurricanes here!”