Terrible Customer Support

characters have been rolled back when a major bug caused the leveling (or in one case where a GM logged onto the character to do something and accidently leveled it). As your character leveled due to getting XP which is normal there is no bug here.
Sorry but as it’s a painstakingly manual process (took weeks in most cases I’ve heard of) it’s just not done for your leveling via getting xp as you should.

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