Telmex Colombia - High latency while internet is working fine

hi , so here is the problem im dealing with since todays Maintenance .

i been playing this game with a 80ish ms on both world and home but afte todays Maintenance i been having some high latency problems on both home and world ms ( around 200 and some times spiking to 600ms). ofcourse the fist thing i did was to test if it was my internet conection, but i find out everything was working fine, i try some other online games and same result everything working fine with the ms im use to play them , i call my internet provider to see if there was any issue but yeah everythig was working fine . i been looking for other posts to see if its not a problem that only i are encountering but what i see is people having lag problems but the game show them their normal ms while i can clearly see and increasse of latency in the game ( i can see the number 200 to 600 ms )

is anyone else having this problem ? any solucion to it ??

Howdy!

It’s possible your routing to the server changed or something else popped up to make the connection unstable. If you haven’t already I would recommend the following steps:

  1. Power Cycle the home network’s modem and router to refresh the connection to the Internet Service Provider(ISP) and to all devices on the network following the steps Here.

→ Once the network is back online, use the following commands to flush your DNS cache Here. Retest the game.

If the issue continues please run a WinMTR test to host IP: 24.105.62.129 for 10 minutes. Make sure to do this when the issue is occurring in game. Post the results back here for review.

Thank you!

hi soo i try what you advice me to do with no luck the issue still is there

here is the WinMTR you ask for

   |------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last 
|

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  651 |  651 |    0 |    0 |   14 |    0 |

|                            100.72.212.1 -    0 |  651 |  651 |    9 |   24 |   81 |   24 
|

|                          172.24.110.106 -    0 |  651 |  651 |    9 |   22 |   56 |   19 
|

|                             10.14.18.25 -    0 |  651 |  651 |   21 |   37 |   91 |   30 
|

|                   mai-b1-link.telia.net -    0 |  651 |  651 |   62 |   81 |  164 |   
82 |

|                   mai-b3-link.telia.net -   16 |  400 |  337 |  118 |  163 |  232 |  
144 |

|                  atl-b22-link.telia.net -   13 |  433 |  378 |    0 |  181 |  266 |  
159 |

|                  chi-b21-link.telia.net -   14 |  428 |  372 |  145 |  197 |  271 |  
178 |

|  blizzard-ic-348622-chi-b21.c.telia.net -   14 |  428 |  372 |  143 |  196 
|  266 |  176 |

|              ae1-br02-eqch2.as57976.net -   15 |  413 |  353 |  144 |  201 |  
355 |  177 |

|              be2-pe01-eqch2.as57976.net -   13 |  436 |  382 |  142 |  195 |  
262 |  177 |

|                           24.105.62.129 -   13 |  436 |  382 |    0 |  200 |  271 |  
177 |

| mai-b3-link.telia.net - 16 | 400 | 337 | 118 | 163 | 232 |
144 |

Seems to be a routing issue and this node is where it starts. We would recommend to reach out to your Internet Service Provider(ISP) → Show them the WinMTR. See if they can get this fixed or change your routing.

Thank you.

same here im having high latency issues and only in wow

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 828 828 0 0 66 0
static-ip-1861461641.cable.net.co 0 827 827 9 23 291 19
172.21.112.190 0 827 827 10 23 289 17
static-ip-1901577189.cable.net.co 0 827 827 12 25 303 20
10.14.14.222 0 827 827 26 45 314 41
10.14.18.25 0 827 827 31 49 310 41
mai-b1-link.telia.net 0 827 827 71 84 364 85
mai-b3-link.telia.net 14 541 469 98 110 386 116
atl-b22-link.telia.net 17 501 420 112 124 195 115
chi-b21-link.telia.net 16 509 429 130 145 421 139
blizzard-ic-348622-chi-b21.c.telia.net 15 521 444 0 141 295 152
ae1-br01-eqch2.as57976.net 15 526 451 131 144 258 141
be1-pe02-eqch2.as57976.net 15 521 444 128 138 215 132
chi-eqch2-ia-bons-04.as57976.net 16 510 431 131 142 218 138
24.105.62.129 15 527 452 124 136 415 128

Kizune you need to reach out to your ISP and show them this report its a routing issue.

Actually, both of you are having the same problem, and on the same ISP. I’ve updated the thread title to see if we can get more reports in this thread.

If anybody else is having this issue on Telmex colombia, it looks like there may be a routing issue once you hit the Telia network backbone. Can you please provide the requested WinMTR tests? You will also want to reach out to the ISP to report the problem.