Having to RMA things is never fun. What have you ordered that you were excited about but ended up returning because you weren’t satisfied?
Did you have a problem with your motherboard, processor, graphics card, power supply, monitor or other component that left you frustrated and wanting to go all Yosemite Sam with a tantrum?
Have you experienced more problems with certain brands and had to return them more often than others?
Don’t be shy, share with us about those unpleasant returns. 
ASUS RX 470 4GB had to get RMA’d twice, and only upon complaining about it on reddit was I able to get a functional product. They replaced it with an RX 570 that still works. Took over a month.
AMD Store, bought an AMD Ryzen 7 5800X on impulse at the beginning of the release; the AMD store doesn’t cancel orders, but stipulate rejection of the order will result in return and refund. I rejected the order, the tracking showed it was received at the warehouse, but I never got a refund. I had to complain about it on reddit to get resolution. Took almost a month for a refund on an item I never actually had in hand.
That’s all i can really remember.
did either experience sour u on the brand or do you just brush it off…
and wow, fussin’ on reddit gets things done apparently lol, good for you.
No, they didn’t sour me really because they’re all equally bad (except EVGA kinda) and all my experiences have done is to reinforce my belief in lowered expectations.
As for complaining on reddit; these were last resorts. I went through all of the normal channels and after repeated broken promises by CS, it was either that or chargebacks which are not optimal.
that must be a pretty good brand/company 'cause it seems rare to ever hear a bad word about their products or about them as a company. I’ve never had to deal with their CS fortunately cause their vid cards n psu’s I’ve had have all been amazing.
It is - I stand by them too.
For my story, I had an EVGA 970. The card fried while I was raiding in Tomb of Sargeras on the way to the KJ fight when it was current - smelled that electronic burn and everything.
RMA’d it since I was still under warranty and got upgraded to a GTX1070 when that was current, and used that card up until just last month when I won a BestBuy drop for a 3080ti (though it’s MSI; I was hoping for another EVGA card… but can’t complain with the current market conditions).
My experience with EVGA was limited, but I’ll share it.
I bought an EVGA 360MM AIO from Best Buy. Long story short, the fans sucked, the RGB didn’t respond to the software, and the software itself didn’t work.
So I went to return it. This was the first AIO I’ve ever used, and so I wasn’t aware there were 2 different serial numbers (one on each side of the radiator, one from Aesetek and one from EVGA). The returns lady at Best Buy thought I was trying to scam them since the serial number she looked at on the radiator didn’t match the one on the box, so I called EVGA at the store and then I got an actual human being in the USA within 1 minute who informed me there were 2 serial numbers. Went back to Best Buy and refunded the item and retained my honor.
So while their CLC was just C+, their CS was A+.
I won’t share too many details, but I figured I’d share this ‘interesting’ story.
But the TLDR(I keep going back and making this shorter so it isn’t so long lol) is that I purchased a computer, paid a lot more for it to get it how I wanted, was promised a discount when ordering , never got it. Spent months and hours per week trying to get it, and the part shortage happened(killing my hopes and dreams of upgrading the system I paid a lot for, to the specific things I want). Company agrees to send me a RTX card as compensation instead(I was supposed to buy a specific GPU for it). Ended up not really liking the card, and I suggest I return both it and the computer for the refund of the system. They end up not wanting the card back and I sell it for slightly over MSRP, and return the system. I had a very strict budget at the time, so I was waiting for the amount back to buy the parts I wanted.
I ended up making money by buying and returning the system, so now I have more money to purchase my next system. I did however have to spend many hours, days, weeks, and months dealing with them, it wasn’t exactly pleasant for either of us, which is why I think they gave me a bit more wiggle room, and I’m pretty grateful for their response in the end.
What company was this, if you don’t mind sharing?
I’d prefer not to say, but it was definitely one wild ride :). I left out a lot of the details, because a lot happened in between. If I wrote the full story, it’d probably be about 10 paragraphs long lol.
That kind of goes against the spirit of the thread.
Don’t worry, no one’s going to march on the company with raised torches and pitchforks , but enquiring minds wanna know lol…
Last thing I RMA’d was my Corsair H100i water cooler, temperature reader was way off and it went quick and easy!
In the guild one guy was having issues with his mouse and took a few returns to remedy the problems and even got the president asking him what can he do to make him happy, he ended up with a higher end keyboard.
I’m a bit if a Corsair fan out myself, use mostly their cases, accessories, coolers…lots of good products.
But every now and again they poop out a turd like the A500 lol
wow I’d love to know the story on that. that’s so weird lol, several returns on a MOUSE? and the company prez even got involved? I need so many details here lol
Not a part, but my Asus ROG Zephyrus G15 5900HS/3080/Moonlight White laptop.
The hardware itself was mostly great, but there were a few issues with it, one of which was more of a “me” thing than it was an “it” thing:
– It was very particular about the graphics drivers you ran it with. For whatever reason, using Nvidia game ready drivers from GeForce Experience as well as those installed by Windows Update dragged down performance by a noticeable margin (20-30%) without reducing produced heat or noise. This was a huge pain in the rear because of the royal flustercluck that is drivers under Windows, as even with things like DDU and Windows rollbacks, fully reverting to the OEM drivers without a full factory restore was not easy.
– Its paint job was surprisingly fragile, with the little lid stickers that come on it from the factory peeling little patches off. Wasn’t the worst since the resulting silver spots weren’t super visible against the white paint, but not really acceptable for a laptop as expensive as it was.
– Like all gaming laptops, it got quite noisy and warm under load. I know this is just the nature of the beast for these things, but after getting used to gaming on desktops I couldn’t help but feel like I was cooking my poor laptop alive by just playing a moderately demanding game.
Otherwise, it was a beast for the size class of laptop it was and its design was pretty cool, straddling the line between industrial minimalist and gamer aesthetic. Keyboard/trackpad/etc were fine and carrying it around wasn’t bad. But as is the case with so, so many Windows laptops, those handful of things made it less than ideal, so I returned it and when I got the chance to get a GPU, put the refunded cash toward a baller tower instead. Didn’t think things would be much better with a replacement of the same model or even a different gaming laptop.
That brand has disappointed me more than any other. I feel like my experiences may not be the norm tho as I’ve seen so many ppl sing the praises of almighty asus lol but I haven’t had good luck with 'em.
Asus is hit or miss in my experience. I’ve got a monitor from them that was made sometime around 2012 or 2014 and it’s not really anything special in terms of specs these days (27” 2560x1440 IPS), but it’s chugging along just fine. A bit slow to wake up but it’s more than enough for a secondary monitor. My tower’s current motherboard is also a high end Asus model (Dark Hero) and it’s been great so far, but time will tell on that one since it’s brand new.
Another thing is that laptops are notoriously difficult to get 100% right. Usually they’re excellent in terms of the physical parts you interact with (hinge stiffness, deck flex, screen/kb/trackpad quality, etc) but are mediocre in terms of raw power (like apple laptops) or have beastly hardware but in all honestly kinda suck to use beyond raw stats. Laptops that get both right are like unicorns and could probably command premiums in excess of those of MacBooks simply because that’s so rare.
I’ve probably had a turd from every major brand for computer parts at some point.
knock on my head (wood) I’ve yet to be less than delighted with anything msi.